Symptom

Check This Item

Remedy

 

 

 

The scanning speed is

Does your computer satisfy

Confirm the system requirements in " Before

very slow.

the recommended system

Installing ScanSnap" (page 6).

 

requirements?

Scanning speed will be slower whenever the

 

 

recommended CPU and memory

 

 

requirements are not met.

 

 

If this is the case, at [Scanning] - [Option...] in

 

 

the "Scan and Save Settings" window, clear

 

 

the checkbox of the following to increase the

 

 

scanning speed.

 

 

• Allow automatic image deskew

 

 

 

 

Is USB 1.1 being used?

If your PC has an USB 2.0 port, connect the

 

 

scanner to this port. (If using a USB hub, it

 

Note: In the case USB 1.1, it

must also support USB 2.0.) (*1)

 

can be very slow when a

 

 

large amount of data is

 

 

transferred.

 

 

 

 

Multi-feeds (*2) occur

Is the Pad ASSY dirty?

Clean the pad following the instructions in "6.3

frequently.

 

Cleaning the Inside of the Scanner" (page 80).

 

 

 

 

Is the Pad ASSY worn?

Replace the Pad ASSY following the

 

 

instructions in "7.2 Replacing the Pad ASSY"

 

 

(page 88).

 

 

 

 

Is the document stack

Reduce the number of sheets in the document

 

thicker than 0.2" (5mm)?

stack to no more than 0.2" (5mm) thick.

 

 

 

Paper is not fed (stops

Is the Pick roller dirty?

Clean the Pick roller following the instructions

midway).

 

in "6.3 Cleaning the Inside of the Scanner"

 

 

(page 80).

 

 

 

 

Is the Pick roller worn?

Replace the Pick roller following the

 

 

instructions in "7.3 Replacing the Pick Roller"

 

 

(page 92).

 

 

 

 

Are there any debris on the

Remove any debris from the document feed

 

document feed path?

path. (Refer to "5.1 Clearing Document Jams"

 

 

(page 70).

 

 

 

The file size of a

Is the B&W document

Select "B&W" at [Color mode:] on the

scanned black & white

scanned in the color mode?

[Scanning] tab in the "Scan and Save Set-

image is the same as

 

tings" window.

that of a color

 

 

document.

 

 

 

 

 

The backside of the

Is the "Setting for text only

Select the "Setting for text only document."

document appears in

document." checkbox

checkbox. (Available only in color mode).

the scanned image

cleared at [Option...] on the

 

when scanning a two-

[Scanning] tab in the "Scan

 

sided document (noise

and Save Settings"

 

of the backside image).

window?

 

 

 

 

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