4. Troubleshooting
This chapter describes common problems during the usage of ScanSnap and how to remedy them.
4.1. Troubleshooting Checklist
Before you ask for repair service, please check the following items.If you cannot solve the problem even after checking the following items, contact the store where you purchased the scanner, or contact an authorized FUJITSU scanner service provider.
Symptom |
| Check This Item |
| Remedy | |
The scanner cannot be turned on. | Are the AC/USB cable and AC adapter | Correctly connect the AC/USB cable and | |||
| connected correctly? |
| AC adapter. |
| |
|
|
|
| Disconnect the AC adaptor/cable and | |
|
|
|
| reconnect them again. | |
| Is the Paper chute cover closed? (The | Open the Paper chute cover. | |||
| scanner’s power supply is controlled by |
|
| ||
| closing/opening the Paper chute cover.) |
|
| ||
| Have Mac OS started up completely? | Please wait until Mac OS has started up | |||
| (The scanner’s power supply is controlled | completely. The | LED may turn off when | ||
| by turning on/off the PC.) |
| Mac OS is starting up or the scanner is in | ||
|
|
|
| low power mode. |
|
| Have you pushed the [POWER] button to | Press the [POWER] button on the scanner. | |||
| turn off the scanner? (The scanner can be |
|
| ||
| turned off by pressing the [POWER] button |
|
| ||
| when the paper chute cover is opened.) |
|
| ||
Scanning does not start. | Is the USB cable properly connected? | Correctly connect the USB cable. (When a | |||
|
|
|
| hub is used, check the hub's power supply.) | |
| Does the | LED light blink repeatedly? | Disconnect the AC adaptor/cable and | ||
|
|
|
| reconnect them again. | |
| Is ScanSnap Manager started? |
| If the "ScanSnap Manager" icon is not | ||
| (If ScanSnap Manager is started |
| displayed, start ScanSnap Manager in the | ||
| successfully, the "ScanSnap Manager" icon | location in which “ScanSnap” was installed | |||
| and a triangle underneath appear on the | at Finder (Usually you can start it by | |||
| selecting “Applications” – “ScanSnap” – | ||||
| Dock menu.) |
|
| “ScanSnap Manager”). | |
| Is ScanSnap Manager running normally? | Perform the following procedure: | |||
| (If ScanSnap Manager is not running | 1. Disconnect and reconnect the AC cable | |||
| normally, the "ScanSnap Manager" icon on | and AC adapter. |
| ||
| the Dock menu is displayed as | . | If this does not change the state, perform | ||
| step 2. |
| |||
|
|
|
| 2. If a USB hub is being used, connect the | |
|
|
|
| scanner directly to your PC. | |
|
|
|
| If this does not change the state, perform | |
|
|
|
| step 3. |
|
|
|
|
| 3. Restart your PC. |
|
|
|
|
| 4. If none of the above trouble shootings | |
|
|
|
| remedies the problem, uninstall and | |
|
|
|
| ||
| Is the "Scan and Save Settings" window still | Close the "Scan and Save Settings" window, | |||
| displayed? |
|
| and scan the document. | |
Vertical lines appear in the generated | Is the inside of the ADF dirty? |
| Clean the inside of the ADF following the | ||
image. |
|
|
| instructions in “5. Daily Care”. | |
The generated image of the document | Is the document loaded correctly? |
| Load the document correctly. | ||
shifts or is distorted. |
|
|
|
|
|
The image is generated in whitish or | When performing Black &White (B&W) | Adjust "Brightness" at the [Scanning] tab - | |||
blackish. | scanning, is [Option...] - “Brightness” on the | [Option...] in the "Scan and Save Settings" | |||
| [Scanning] tab set extremely Light or Dark? | window. |
| ||