Fujitsu fi-5110EOXM http://scansnap.fujitsu.com, ScanSnap fi-5110EOXMfor Macintosh Getting Started |

Symptom	Check This Item	Remedy
Scanning speed is very slow.	Does your PC satisfy the recommended	Check the system requirements in section
	system requirements?	2.1, “Before Installing”, of the Operator’s
		Manual.
		Scanning speed will be slower whenever the
		CPU and memory requirements are not met.
		If this is the case, at [Scanning] - [Option...]
		in the "Scan and Save Settings" window,
		unmark the boxes of the following to
		increase the scanning speed.
		- Allow automatic image deskew
	Are you using a USB 2.0 port?	If your PC has an USB 2.0 port, connect the
	If you are using a Hub is it USB 2.0 compliant?	scanner to this port. (If using a USB hub, it
	Note: When using an USB1.1 interface, the data	must also support USB 2.0 interfaces.) (*1)
	transfer rate may be slower due to large data
	sizes.
Multi-feed frequently occurs.	Is the Pad ASSY dirty?	Clean the Pad ASSY following the
		instructions in “5.3. Cleaning Inside of the
"Multi-feed" is a phenomenon when		scanner".
	Is the Pad ASSY worn out?	Replace the Pad ASSY following the
two or more sheets of paper are fed		instructions in “6.2. Replacing the Pad
simultaneously into the scanner.		ASSY”.
	Is the document stack thicker than 0.2" (5	Reduce the number of sheets of the document
	mm)?	stack to 0.2" (5 mm) thickness or less.
Paper is not fed (stops midway).	Is the Pick roller dirty?	Clean the Pick roller following the
		instructions in “5.3. Cleaning Inside of the
		scanner”.
	Is the Pick roller worn out?	Clean the Pick roller following the
		instructions in “6.3. Replacing the Pick
		Roller”.
	Are there any debris on the document	Remove any debris from the document
	feeding path?	feeding path.
The scanner is not recognized even if	Did you connect the scanner to your PC	If you delete “ScanSnap Manager“ log-in item
ScanSnap Manager is installed.	before installing ScanSnap Manager?	from “System Settings” accidentally, select
	Have the “ScanSnap Manager” started?	“System Settings” items, “Log-in item” - “Add” -
		“SSManager,app” to register it again.
		Select “ScanSnap Manager” in the location
		where the “ScanSnap” was installed (selecting
		“Applications” – “ScanSnap” – “ScanSnap
		Manager” in usual) at Finder.
The size of the generated image file is	Is the B&W document scanned in the color	Select “B&W” or Auto Color Detection
the same as that for a color document	mode?	[Color mode:] on the [Scanning] tab in the
even when you are scanning Black &		“Scan and Save Settings” window.
White (B&W).
The backside of the document appears	Is the "Setting for text only document."	Mark the "Setting for text only document."
in the generated image when scanning	checkbox unmarked at [Option...] on the	checkbox.
a double-sided document (noisy	[Scanning] tab in the "Scan and Save
backside image).	Settings" window?
Generated images are not displayed on	When “Allow automatic blank page	Unmark “Allow automatic blank page
the screen (when “Allow automatic	removal” is enabled, documents containing	removal” check box.
blank page removal” is enabled).	only a few characters are recognized as
	blank pages and removed from the scanned
	image data accidentally.
Scanned images are skewed (when	Are the documents fed into the ADF skewed	The “Allow automatic image deskew”
“Allow automatic image descew” is	+-5 degrees?	function can correct skewed images up to
enabled).		+-5 degrees. Load the document onto the
		scanner so that document skews will not
		exceed this limit.

*1) To confirm whether the scanner is connected with USB1.1 or USB2.0, click and hold ScanSnap icon and select [Help] - [About ScanSnap Manager], then click [Detail] button on the [Version Information] window. [USB type] is displayed in [Scanner information].

*Visit our Web site for your reference. Other useful information will be posted on the FAQ corner at the following Web site. http://scansnap.fujitsu.com

ScanSnap fi-5110EOXM for Macintosh Getting Started 11