Fujitsu S1300 - page 270

Troubleshooting Checklist

270

Symptom Check this Resolution

The ScanSnap cannot

be turned on.

Are the power cable/USB bus

power cable and USB cable

connected correctly?

Check that the power cable/USB bus power cable

and USB cable are connected correctly.

When using a USB hub, check the hub's power

supply.

When a USB bus power cable is used, use a

powered hub equipped with an AC adapter. The

ScanSnap does not work properly if you connect it

to a non-powered USB hub.

Disconnect and then reconnect the power cable or

USB bus power cable.

(Note: Wait at least five seconds before

reconnecting the power cable or USB bus power

cable)

Is the ADF paper chute

(cover) closed?

Opening/closing of the ADF

paper chute (cover)

automatically turns the

ScanSnap on/off.

Open the ADF paper chute (cover).

Is the computer running?

The power of the computer

automatically turns the

ScanSnap on/off.

Wait until the computer starts up completely.

The [Scan] button may switch off when the

computer is starting up or is in hibernation mode.

Scanning does not

start.

Is ScanSnap Manager

bundled with the ScanSnap

installed in your computer?

Install ScanSnap Manager.

For information on how to install the software, refer

to "Getting Started".

Does the [Scan] button

flash continuously?

Disconnect and then reconnect the power cable or

USB bus power cable.

(Note: Wait at least five seconds before

reconnecting the power cable or USB bus power

cable)

Is the USB cable connected

properly?

Connect the USB cable properly.

When using a USB hub, check the hub's power

supply.

If a USB hub is used, it should be a powered hub

equipped with an AC adapter. The ScanSnap does

not work properly if you connect it to a non-powered

USB hub.

Did you start up ScanSnap

Manager?

If ScanSnap Manager is

started up successfully,

the ScanSnap Manager

icon appears on the

taskbar.

If ScanSnap Manager is

started up successfully,

the ScanSnap Manager

icon appears in the

Dock.

If ScanSnap Manager is not started, do the

following:

Select [Start] menu J [All Programs] J [ScanSnap

Manager] J [ScanSnap Manager] to start up

ScanSnap Manager.

Select [Applications] J [ScanSnap] J [ScanSnap

Manager] from the Finder to start up ScanSnap

Manager.

Contents

Main Introduction Trademarks Manufacturer Disclaimer zReproducibility of the scanned image data zDisposing of the original document Manuals When using the ScanSnap, read the following manuals as needed: Page About This Manual Structure of This Manual Symbols Used in This Manual Arrow Symbols in This Manual Example: Select the [Start] menu J [Computer]. WARNING Screen Examples in This Manual Abbreviations Used in This Manual The following abbreviations are used in this manual: Page Contents Introduction............................................................................. 2 About This Manual ...........................................................................5 ScanSnap Overview..............................................................14 Installing the Software..........................................................33 Using the ScanSnap (for Mac OS Users).......................... 168 ScanSnap Manager Icon and Operations ...........................................169 How to Perform a Scan .........................................................................172 Setting the ScanSnap ...........................................................................181 Troubleshooting..................................................................266 Daily Care ............................................................................280 Consumables ......................................................................286 Page ScanSnap Overview Features of the ScanSnap Features of the ScanSnap zTurn documents into digital data by just pressing the [Scan] button! zScan documents with speed and efficiency! zSmall size saves desktop space! Page Features of the ScanSnap zConvert paper documents into Word/Excel/PowerPoint files! zArrange and manage image data by using the ScanSnap with ScanSnap Organizer! zFile business cards with ease! Parts and Functions Parts and Functions Front Parts and Functions Back System Requirements Windows zOperating system zComputer zMemory zDisplay resolution zHard disk space Page Mac OS zOperating system zComputer zMemory zDisplay resolution zHard disk space The following shows the standard image data size when scanning a color document in simplex mode: Turning the ScanSnap ON/OFF Paper Sizes of Documents Paper Sizes of Documents Paper sizes of documents are as follows: Standard office paper, postcards, business cards Paper Sizes of Documents Picture postcards You can scan picture postcards only when the ScanSnap is connected via the power cable. How to Load Documents BackBack 1. 2. 3. Page How to Load Documents 6. 7. Basic Flow of Operations Basic Flow of Operations zUsing the Quick Menu zWithout Using the Quick Menu Basic Flow of Operations Without Using the Quick MenuUsing the Quick Menu * : Windows only Page Bundled Software Installing Scan to Microsoft SharePoint Page Installing Trial Version of the Software Page Page ScanSnap Manager Icon and Operations Right-Click Menu This menu appears when you right-click the ScanSnap Manager icon . Left-Click Menu How to Perform a Scan Preparation 1. 2. 3. 4. Using the Quick Menu 1. 2. 3. 4. 5. For information on how to load documents, refer to "How to Load Documents" (page 28). The following dialog box appears to show the scanning process. DThe Quick Menu appears when scanning is completed. 8. Page Page Without Using the Quick Menu The following explains the procedure for scanning without using the Quick Menu. 1. 2. 3. Page The following dialog box appears to show the scanning progress. DWhen scanning is completed, the corresponding action of the selected profile is performed. Finishing ScanSnap Operation Exiting ScanSnap Manager Disconnecting the ScanSnap 1. 2. 3. Setting the ScanSnap Changing the Scan Settings 1. 2. 3. 4. Saving Scan Settings Page Page 6. Page 5. 6. Page Page Page Page Automatic Linkage with Applications Automatic Linkage Mode zLink when one of the above applications is active (recommended) zAlways link when one of the above applications is running Changing Automatic Linkage Mode 2. Showing the Scanning Progress Status Hiding the Scanning Progress Status Page About the ScanSnap's Communication Status Receiving or hiding the ScanSnap's communication status notifications Page About Actions Page Page Page Page 5. Page Page 7. Page Page 3. 4. Page 6. Page 3. 7. 8. Using the ScanSnap as a Copy Machine 3. Page 6. Page Page 7. 8. Saving Files to Picture Folder This section explains how to save scanned image data in the pictures folder. 3. 4. 5. 6. Page Page 7. 8. Converting into Word/Excel/PowerPoint Documents Page Page Page 6. icon. 2. 4. 5. Page 2. Page 7. 2. Page Page Page 3. 4. 5. Page Page Page Page 7. Page Page Saving to Rack2-Filer 3. 4. 2. 3. Page Using the ScanSnap in Various Ways Page Page Page Scanning Color Documents in High Compression Mode 2. Page Removing Blank Pages from the Scanned Image Data Page Correcting Skewed Character Strings Page Correcting the Orientation of Scanned Images Page Page Page 2. Place the documents at the center of the ADF paper chute (cover). Page Scanning Long Pages 2. Saving Scanned Images in Multiple PDF Files Page Page Page Text recognition is performed on the image data which is then saved as a searchable PDF file. Automatically Setting Keywords to PDF Files + zDo not mark more than ten sections per page. Page 3. 4. For details, refer to "Paper Sizes of Documents" (page 26) and "How to Load Setting Document Open Passwords for PDF Files Page Page Page Page ScanSnap Manager Icon and Operations ScanSnap Manager Menu Profile Menu How to Perform a Scan Using the Quick Menu 1. 2. 3. 4. 5. 6. close the ScanSnap setup window. 7. For information on how to load documents, refer to "How to Load Documents" (page 28). 8. The following window appears to show the scanning progress. DThe corresponding action of the selected item is performed. DThe Quick Menu appears when the scanning is completed. 9. Page Without Using the Quick Menu 1. 2. 3. Page The following window appears to show the scanning progress. DWhen scanning is completed, the corresponding action of the selected profile is performed. Finishing ScanSnap Operation Exiting ScanSnap Manager Disconnecting the ScanSnap 1. 2. 3. Setting the ScanSnap Changing the Scan Settings 2. 3. 4. Saving Scan Settings Page Page 6. Page Page Page Page Page Page Page Automatic Linkage with Applications Showing the Scanning Progress Status Hiding the Scanning Progress Status 1. 2. 3. About Actions Saving Data in a Specified Folder Page Page 5. 2. 3. Page 8. Attaching Files to E-Mail This section explains how to send the scanned image data by e-mail. 3. Page 6. Page Page 8. Page Using the ScanSnap as a Copy Machine 3. Page 2. Page Page Converting into Word/Excel Documents Page Page Page 7. Page Page Page Page Page 8. 1. 2. Page 7. Page Page Page 3. Page 2. 3. Page Using the ScanSnap in Various Ways Page Page Page Removing Blank Pages from the Scanned Image Data Page Correcting Skewed Character Strings Page Correcting the Orientation of Scanned Images Page Page Page 2. Place documents at the center of the ADF paper chute (cover). Page Scanning Long Pages 2. Saving Scanned Images in Multiple PDF Files Page Page Page For details, refer to "Paper Sizes of Documents" (page 26) and "How to Load Automatically Setting Keywords to PDF Files + zDo not mark more than ten sections per page. Page 3. 4. 5. close the ScanSnap setup window. For details, refer to "Paper Sizes of Documents" (page 26) and "How to Load Page Clearing Paper Jams Clearing Paper Jams If a paper jam occurs during scanning, follow the procedure below to remove the jammed document. 1. 2. Page Page Page Page Page Page Page Page Page Page Page Page Daily Care Cleaning Materials Cleaning Materials Cleaning the Exterior of ScanSnap Cleaning the Exterior of ScanSnap Cleaning the Inside of the ScanSnap WARNING 1. 2. F1. 3. Consumables Part Numbers and Replacement Cycle of Consumables Part Numbers and Replacement Cycle of Consumables Page Replacing the Pad Assy Page 9. Page Replacing the Pick Roller 5. 6. 7. 8. 9. 10. Page 14. Page Page Updating ScanSnap Manager Updating ScanSnap Manager Updating on a Windows OS 1. 2. 3. 4. Updating ScanSnap Manager Updating on a Mac OS 1. 2. Page Uninstalling the Software Uninstalling on a Windows OS 1. 2. 3. 4. 6. Page Page Page Page Setting Items With/Without the Quick Menu Page Page Page Installation Specifications Installation Specifications The following table summarizes the installation specifications of the ScanSnap: 284 mm (11.2 in.) 231 mm (9.1 in.) 240 mm (9.4 in.) Page INDEX A B C D I L M O P T U ScanSnap S1300