Troubleshooting Checklist
279
*1 : If you are not sure which USB port the ScanSnap is connected to (USB1.1 or USB2.0), check USB Port
information following the procedure below:
From the Right-Click Menu, select [Help] J [About ScanSnap Manager]. Then, in the [ScanSnap
Manager - Version Information] dialog box, click the [Detail] button to open the [ScanSnap Manager -
Scanner and driver information] dialog box. Check [USB type] under [Scanner Information].
From the ScanSnap Manager menu, select [Help] J [About ScanSnap Manager]. Then, in the
[ScanSnap Manager - Version Information] window, click the [Detail] button to open the [ScanSnap
Manager - Scanner and driver information] window. Check the [USB type] under [Scanner Information].
Other useful information is posted in the FAQ section of our website. Please visit our website (http://scansnap.fujitsu.com/) for further reference.
The text recognition
accuracy decreases
significantly when
"Scan to Word/Excel/
PowerPoint(R)" is used.
The text recognition
accuracy decreases
significantly when
"Scan to Word/Excel" is
used.
Is the [Allow automatic
image rotation] check box
cleared in [Option] in the
[Scanning] tab of the
ScanSnap setup dialog box/
window?
Select the [Allow automatic image rotation] check
box.
If text recognition is inaccurate even when the
[Allow automatic image rotation] check box is
selected, check the rotation of the scanned image
data in ScanSnap Organizer. If there are still pages
with the wrong page orientation, rotate pages with
the wrong orientation to their correct orientation in
ScanSnap Organizer Viewer, then convert the
image data to a Word/Excel/PowerPoint file. For
details, refer to ScanSnap Organizer User’s Guide.
If text recognition is inaccurate even when the
[Allow automatic image rotation] checkbox is
selected, check the rotation of the scanned image
data in Preview. If there are still pages with the
wrong page orientation, rotate pages with the wrong
orientation to their correct orientation in Preview,
then convert the image data to a Word or Excel file.
Computer batteries run
out fast even though the
computer is hibernating
when the ScanSnap is
powered through USB bus
power cable connection.
Is the [Scan] button on the
ScanSnap lit even though
the computer is
hibernating?
In some computers, power may not be cut off even
in hibernation mode.
When you are not using the ScanSnap, close the
ADF paper chute (cover) of the ScanSnap, or
unplug the USB bus power cable.
Computer batteries run
out fast even though the
computer is in sleep mode
when the ScanSnap is
powered through USB bus
power cable connection.
Is the [Scan] button on the
ScanSnap lit even though
the computer is in sleep
mode?
In some computers, power may not be cut off even
in sleep mode.
When you are not using the ScanSnap, close the
ADF paper chute (cover) of the ScanSnap, or
unplug the USB bus power cable.
Symptom Check this Resolution