Symptom

Check The Item Out

Resolution

 

 

 

Thin lines are faint on

Are you scanning docu-

The color mode is used for capturing color

the document.

ments including typed text,

images such as the photo in high quality. For

(Example: The ruled

tables with ruled lines, or

other documents including textual content,

lines of the table are

handwritten text in color

mark the "Setting for text only document"

invisible.)

mode?

checkbox, which is in the "Read Mode Option"

 

 

window, which can be opened by clicking the

 

 

[Option] button on the [Scanning] tab of the

 

 

"Scan and Save Settings" window.

 

 

 

The scanning speed is

Does your computer satisfy

Confirm the system requirements, referring

very slow.

the recommended system

"Before Installing ScanSnap Manager" (page

 

requirements?

6).

 

 

Scanning speed will slow down if the recom-

 

 

mended CPU and memory requirements are

 

 

not met.

 

 

If this is the case, in the "Scan and Save Set-

 

 

tings" window, select the [Scanning] tab, click

 

 

the [Option] button, and then clear the follow-

 

 

ing checkbox in the "Read Mode Option" win-

 

 

dow to increase the scanning speed.

 

 

• Correct skewed character strings automati-

 

 

cally

 

 

• Allow automatic image rotation

 

 

 

 

Is the scanner connected

If your computer has an USB 2.0 port, connect

 

via USB 1.1 port?

the scanner to this port. (If a USB hub is used,

 

 

it must also support USB 2.0.) If a 1.1 device

 

Note: If USB 1.1 port is

is on a 2.0 hub, it can low all of the

 

used, scanning speed may

devices.(*1)

 

be very slow when a large

 

 

amount of data is trans-

 

 

ferred.

 

 

 

 

Multi-feeds (*2) occur

Is the Pad ASSY dirty?

Clean the pad following the instructions in sec-

frequently.

 

tion "6.3 Cleaning the Inside of the Scanner"

 

 

(page 90).

 

 

 

 

Is the Pad ASSY worn?

Replace the Pad ASSY following the

 

 

instructions in section "7.2 Replacing the Pad

 

 

ASSY" (page 98).

 

 

 

 

Is the document stack

Reduce the number of sheets to less than 0.2

 

thicker than 0.2 in. (5mm)?

in. (5mm) thick and load the document.

 

 

 

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