5.2 Troubleshooting Checklist

 

 

 

 

 

 

Symptom

Check The Item Out

Resolution

 

 

 

Sheets of paper are not

Is the Pick roller dirty?

Clean the Pick roller following the instructions

fed (stops midway).

 

in section "6.3 Cleaning the Inside of the

 

 

Scanner" (page 90).

 

 

 

 

Is the Pick roller worn?

Replace the Pick roller following the

 

 

instructions in "7.3 Replacing the Pick Roller"

 

 

(page 101).

 

 

 

 

Are there any foreign mate-

Remove any foreign materials from the docu-

 

rials on the document feed

ment feed path. Refer to "5.1 Clearing Docu-

 

path?

ment Jams" (page 80).

 

 

 

 

Does the loaded document

Try the following:

 

satisfy the conditions

• Slightly press down the first sheet of the

 

described in section "Scan-

document with your finger at the beginning

 

ning Different Document

of scanning.

 

Types" (page 29)?

• Change the sheet feeding direction.

 

If not, they may not pass

 

 

 

smoothly through the ADF.

 

 

 

 

The file size of a

Is the black-and-white docu-

Select "B&W" from the "Color mode" drop-

scanned black-and-

ment scanned in the color

down list on the [Scanning] tab of the

white image is the

mode?

"Scan and Save Settings" window.

same as that of a color

 

 

document.

 

 

 

 

 

Images on the back-

Is the "Setting for text only

Mark the "Setting for text only document"

side of the pages,

document" checkbox (which

checkbox.

which are printed-

is in the "Read Mode

 

through, are overlaid

Option" window opened by

 

on the scanned image

clicking the [Option] button

 

when scanning a

on the [Scanning] tab of the

 

double-sided

"Scan and Save Settings"

 

document (print

window) cleared?

 

through).

 

 

 

 

 

Scanned images are

When "Allow automatic

In the "Scan and Save Settings" window,

not displayed on the

blank page removal" is

select the [Scanning] tab, click the [Option]

screen (when "Allow

enabled, almost blank

button, and then clear the "Allow automatic

automatic blank page

documents with only a few

blank page removal" checkbox.

removal" is enabled).

characters may be

 

 

accidentally recognized as

 

 

blank pages and removed

 

 

from the scanned image

 

 

data.

 

 

 

 

Scanned images are

Are the document skewed

This deskew function can correct a skew of

skewed (when "Cor-

+/-5 degrees or more while

less than +/-5 degrees. Load the document

rect skewed character

it is fed into the ADF?

onto the scanner using the side guide so that

strings automatically" is

 

the document skew does not exceed this limit.

enabled).

 

 

Depending on the contents

Refer to "Correct skewed character strings

 

 

of the document, the

automatically." (page 44)

 

automatic image deskew

 

 

may not work properly.

 

 

 

 

5

Troubleshooting

ScanSnap S500M Operator's Guide

 

85