5.2Troubleshooting Checklist

This section describes common problems that may occur during the use of ScanSnap and how to solve them.

Check the items as described in the following table before requesting repair service.

If you cannot solve the problem even after checking the following items, contact an authorized FUJITSU scanner service provider.

Symptom

Check The Item Out

 

Resolution

 

 

 

The scanner cannot be

Is the AC/USB cable and

Connect the AC/USB cable and AC adapter

turned on.

the AC adapter connected

correctly.

 

correctly?

 

 

 

Disconnect and then re-connect the AC cable

 

 

 

 

and AC adapter.

 

 

 

 

Is the paper chute closed?

Open the paper chute.

 

(The scanner is automati-

 

 

 

cally powered on/off when

 

 

 

the paper chute is opened/

 

 

 

closed.)

 

 

 

 

 

 

Is the Mac OS started

Wait until Mac OS X is started up completely.

 

completely?

The

LED stays out while Mac OS X is

 

(This scanner is powered

starting up or in the sleep mode.

 

on/off in conjunction with

 

 

 

the computer.)

 

 

 

 

 

 

Did you press the [POWER]

Press the [POWER] button for more than 1

 

button unintentionally to turn

second.

 

 

off the scanner? (Pressing

 

 

 

the [POWER] button turns

 

 

 

off the scanner even if the

 

 

 

paper chute is open.)

 

 

 

 

 

 

Did you restart the computer

Press the [POWER] button for more than 1

 

from the sleep mode? The

second, and turn on the power manually.

 

power supply of the scanner

 

 

 

is not supported in the sleep

 

 

 

mode. Therefore, the power

 

 

 

supply of the scanner

 

 

 

remains off when the com-

 

 

 

puter recovers from the

 

 

 

sleep mode, although the

 

 

 

scanner is automatically

 

 

 

turned off in conjunction

 

 

 

with the computer when the

 

 

 

computer goes into the

 

 

 

sleep mode.

 

 

 

 

 

 

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