5.2 Troubleshooting Checklist

 

 

 

 

 

 

Symptom

Check The Item Out

Resolution

 

 

 

Scanning does not

Is the USB cable connected

Connect the USB cable correctly. (When a

start.

correctly?

 

hub is used, check the hub’s power supply.)

 

 

 

 

 

Is the

LED light blinking?

Disconnect and then re-connect the AC cable

 

 

 

 

and AC adapter.

 

 

 

 

(Wait at least 5 seconds before reconnecting

 

 

 

 

the AC or USB cable.)

 

 

 

 

Is ScanSnap Manager

If the "ScanSnap Manager" icon is not

 

surely started?

 

displayed, with Finder, select the destination

 

(If ScanSnap Manager is

folder where ScanSnap is installed (generally,

 

active, the "ScanSnap Man-

you can find "ScanSnap" in "Applications"),

 

ager" icon

with a tri-

and then select "ScanSnap Manager" to start

 

up "ScanSnap Manager."

 

angle below it appears in

 

 

the Dock menu.)

 

 

 

 

 

 

Is ScanSnap Manager

Perform the following:

 

running normally?

1. Disconnect and re-connect the AC cable

 

(If ScanSnap Manager is

and AC adapter. If doing so does not

 

not running normally, the

improve the situation, perform step 2.

 

"ScanSnap Manager" icon

2. If a USB hub is being used, directly

 

in the Dock menu is in the

connect ScanSnap to your computer.

 

not-ready state

.)

If this does not improve the situation, per-

 

form step 3.

 

Depending on the features

3. Restart your computer.

 

of the computer, the scan-

If none of the above operations resolves the

 

ner may not be recognized

problem, uninstall and re-install ScanSnap

 

shortly after the power is

Manager.

 

turned on back if the com-

 

 

puter goes into the sleep

 

 

mode before turning off the

 

 

power.

 

 

 

 

 

 

 

Is the "Scan and Save Set-

Close the "Scan and Save Settings" window,

 

tings" window still

and restart scanning.

 

displayed?

 

 

 

 

 

Vertical lines appear in

Is the inside of the ADF

Clean the inside of the ADF following the

the scanned image.

dirty?

 

 

instructions in chapter "6 Daily Care" (page

 

 

 

87).

 

 

 

 

 

 

 

The scanned image

Is the document loaded

Load the document correctly, referring section

shifts or is distorted.

correctly?

 

"Loading Documents" on page.31.

 

 

 

 

 

 

 

The scanned image is

In B&W scanning, is the

Adjust "Brightness" in the "Read Mode Option"

too light or too dark.

"Brightness (Black and

window, which you can open by clicking the

White scanning only)" set-

[Option] button on the [Scanning] tab in the

 

 

ting set to extremely Light or

"Scan and Save Settings" window.

 

Dark?

 

 

 

 

 

 

 

 

5

Troubleshooting

ScanSnap S500M Operator's Guide

 

83