Gateway 920 Troubleshooting

Troubleshooting

Read this chapter to learn how to:

■Get telephone support and training

■Interpret error messages and codes

■Troubleshoot

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 64 for more information about how to get help.

Contents

Page Contents Checking Out Your Gateway Server Setting Up Your Server Maintaining Your Server Installing Components Using the BIOS Setup Utility Troubleshooting Server Specifications BIOS Settings Safety, Regulatory, and Legal Information Index Page Checking Out Your GatewayServer Front Back System board Getting Help Page Setting UpServerYour Setting up the hardware Protecting from power source problems Starting your server To start the server: Page Turning off your server To turn off the server: Setting up the operating system Page MaintainingServerYour Caring for your server Cleaning tips Cleaning the keyboard Cleaning the screen Cleaning the tape drive Preparing for system recovery To record your BIOS configuration: System administration Using BIOS security passwords To set the BIOS security passwords: Option Description Using your Server Companion CD ComponentsInstalling Preparing to install components Preventing static electricity discharge Opening the server case To open the server case: Page Closing the server case To close the server case: Installing drives To install a CD, DVD, or diskette drive: Page Page Page Page To install a hard drive: Page Page Installing memory To install or replace memory: Installing PCI expansion cards To replace, add, or reseat a PCI expansion card: Page Replacing the processor To replace the processor: Page Page Replacing the power supply To replace the power supply: Page Replacing the system board To replace the system board: Page Page Replacing the case fan To replace the case fan: Page Replacing the CMOS battery To replace the battery: Page Page Using the BIOS Setup Utility Opening the BIOS Setup utility To open the BIOS Setup utility: Updating the BIOS To update the BIOS: To recover the BIOS: Page Resetting the BIOS To reset the BIOS: Page Bypassing the BIOS passwords To bypass the BIOS passwords: Page Troubleshooting Telephone support Telephone numbers Tutoring and training Safety guidelines Error messages Invalid partition table Invalid password Memory errors were detected while the system started up Memory size error Missing operating system Troubleshooting Beeps Troubleshooting steps The settings in the BIOS Setup utility are not retained Your server does not recognize a CD, DVD, or the CD or DVD drive Your CD or DVD drive tray does not open The diskette drive is not recognized The diskette drive LED is lit continuously Your server does not recognize an expansion card You receive a “Non-systemdisk” or “disk error” error message Your server does not recognize an IDE drive Your server does not recognize a SCSI drive To repair the master boot record: To download the GWScan utility: Liquid has been spilled into the keyboard Memory errors were detected during server start up Your modem does not dial or does not connect To check the dialing properties in Windows: The modem is not recognized by your server Your server is running but there is no picture The color is not uniform A horizontal line or wire is visible across the monitor screen You press the power button, but the server does not turn on When you turn on the server, it makes several short beeps Your server does not recognize a new processor SpecificationsServer A System specifications System board specifications Voltage Fan Temperature Type Environmental specifications Video specifications Electronic specifications Page Page Address Range (hex) Amount Function Interrupt (IRQ) PCI interrupt routing in PIC mode PCI interrupt routing in APIC mode Page Additional specifications Page BIOS Settings To view all BIOS settings: BIOS menu BIOS submenu Setting Value Page Page Page Page Safety, C Regulatory, and Legal Information Important safety information Care during use Replacement parts and accessories Regulatory compliance statements Industry Canada (IC) Unintentional emitter per ICES-003 Page Laser safety statement Notices Page Index