Chapter 6: Troubleshooting

■Open your server and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection). If necessary, reverse one end of the cable so the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see “Installing a CD, DVD, or diskette drive” on page 30.

Expansion cards

Your server does not recognize an expansion card

■Restart your server.

■Make sure that you have installed the necessary software or driver. For more information, see the card’s documentation.

■Reseat the card. For more information, see “Installing PCI expansion cards” on page 40.

■Install the card in a different slot.

Hard drive

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

■If a diskette is in the diskette drive, eject it and press the reset button to restart your server.

■Press the reset button to restart your server.

■Use GWScan to test the hard drive. For more information, see “You need to troubleshoot an IDE hard drive” on page 76.

■Open your server and make sure that the cables are connected correctly to the hard drive and the system board. For more information, see “Installing a hard drive” on page 35.

■If your server has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

74

www.gateway.com