•Obtain all software from reputable sources and always scan new software for any viruses prior to installing files.

If you suspect your system has been infected, you must find and remove the viruses immediately using an anti-virus program. Next, reboot your system as follows: shut the system down, then power it off for at least fifteen seconds before powering it back on. This is the only way to ensure the virus does not remain in your system RAM.

What do we do to prevent virus contamination?

We stand by the integrity of our products. Our staff takes every precaution to ensure our files are free from viruses. These precautions include:

•Using McAfee VirusScan, a leading anti-virus software that detects and removes over 95% of known viruses and provides comprehensive protection including local and network drives, CD-ROMs, floppies, boot sectors, and partition tables. VirusScan also provides advanced protection against unknown viruses. We continuously update and use the most current version of McAfee VirusScan on all of our products.

•All master diskettes are write-protected and scanned at least twice prior to manufacturing release.

•Sample production diskettes are periodically scanned as an additional quality check.

•All incoming products such as systems to repair, vendor diskettes, hard drives, and trade-show units are scanned for viruses.

•All systems are given a final boot test prior to shipping.

Unfortunately, today’s technology makes the creation of newer viruses possible, some of which can elude even the best scanners available. Hence, there is no absolute guarantee of virus immunity on any product. If you believe you have received an infected product from us, please contact Technical Support. Our staff will assist you in correcting the problem immediately.

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