Important!

DO NOT, under any circumstances, return any equipment without first obtaining a Return Material Authorization (RMA) number from Technical Support.

Handy Checklists

If your system does not operate correctly, re-read the instructions for the procedure(s) you have performed. If an error occurs within an application, consult the documentation supplied with the software.

If the suggestions in this section are not helpful, try the Technical Support department.

The following checks should be performed in the event of a problem. If these checks do not help solve the problem, consult Technical Support.

Looking Things Over

Sometimes, the simplest things can cause trouble. Before powering up the system, perform the following checks:

1.Is the power cord connected to the PC and an AC outlet?2.Is the AC outlet supplying power?3.If a power strip is used, is it switched on?

4.Are the voltage selection switches on the power supply set for the proper voltage (115V or 230V)?

Verifying Your Configuration

If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings. For detailed information regarding the BIOS program, refer to BIOS Setup section in your Technical Reference manual.

36 Gateway ALR 9000 User’s Guide