Gateway DVD Player Getting help

Chapter 6: Troubleshooting

www.gateway.com

Getting help

If the troubleshooting information in this chapter does not solve your problem,

contact Gateway Technical Support at 800-846-2301, Monday through Friday,

from 7:00 a.m. to 9:00 p.m. Central Time.

TDD technical support (for the hearing impaired) is available weekdays from

6:00 a.m. to 8:00p.m. Central Time, and weekends from 6:00 a.m. to 5:00p.m.

Central Time.

Contents

Main Page Contents 1 Checking Out Your Gateway DVD Player . . . . . . . . . . . . . . . . . . . . . . . . 1 2 Setting Up Your Player 3C u s t o m i z i n g ii 4 Using Gateway D5 Streaming Media Server . . . . . . . . . . . . . . . . . . . . .53 5 Playing Media 6 Troubleshooting Checking Out Your Gateway DVD Player Features 2 Compatible discs Player overview Front controls POWER button MIC jacks 3 Sound controls Menu controls 4 DVD playback controls Back Network card slot Audio jacks Video jacks Player overview Remote control Main controls Networking controls Numeric keypad Menu controls Media playback controls Page Setting Up Y our Player 1 2 3 About your home network Installing Gateway D5 Streaming Media Server Computer requirements To install Media Server: 1 2 3 4 5 6 Connecting the player Connecting to your audio/video system To connect your player to your audio/video system: 1 2 3 Installing the network card To install the network card: 1 2 Installing batteries into the remote control Turning on your player To turn on your player: 1 2 3 Navigating the player s setup menus Setting up the network Wired Ethernet setup To configure the player for a wired Ethernet network: 3 4 5 6 Wireless access point setup To configure the player for a wireless access point network: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Wireless peer-to-peer setup To configure the player for a wireless peer-to-peer network: 1 2 3 5 4 6 7 8 9 10 11 12 Setting the IP address To change the way the IP address is assigned: 1 2 3 4 Changing the player name 5 To change the name of the player on the network: 1 2 3 Playing computer media files Entering Network mode To enter Network mode: 1 2 3 Exiting Network mode To exit Network mode and return to DVD mode: Playing music To play music: 2 3 4 5 Playing movies To play a movie: 2 3 Viewing pictures To view a picture: Maintaining your player Caring for DVDs and other discs Cleaning discs Customizing Setup menu overview Using the remote control in Setup menus Setting up languages To set your language preferences: 1 2 3 5 Setting up video To set the aspect ratio: 1 2 3 4 Setting up digital audio Configuring Dolby Digital To set your Dolby Digital preferences: 3 Configuring MP3 audio To set your MP3 output format: 1 2 3 Configuring CD audio To set your CD output format: 1 2 3 Configuring LPCM To set your LPCM output format: 1 2 4 Configuring for other formats To set your digital output for other formats: 1 2 4 Adjusting the speaker balance To run the speaker test: 1 2 4 Setting up analog audio Configuring Pro Logic virtual surround sound To adjust Pro Logic settings: 1 2 3 Adjusting center delay To adjust the center delay: 1 2 3 1 2 3 Defining the speaker set To define your speaker setup: 6 1 2 Setting up parental controls To set parental controls: 1 2 3 4 Page Compatible file formats Starting the program To start Media Server: 1 2 Importing media files Importing media directly from your hard drive To import media: 2 Page Importing media using plugins To import files using plugins: 2 1 3 Working with media files Listing media files To list the media files on your hard drive: 2 Editing media file attributes To edit media file attributes: Working with playlists Creating a new playlist To create a new playlist: 1 2 3 4 5 6 Editing a playlist Renaming a playlist Deleting a playlist Importing a playlist To import a playlist: Working with slideshows Creating a new slideshow Page Editing a slideshow Renaming a slideshow Deleting a slideshow Viewing and changing network settings Changing the computer name To change the computer name: 1 2 3 4 Selecting the network card To select the network card: 1 2 Changing the language Page Playing Media Playing discs 1 2 Page 3 4 5 6 Playing MP3 CDs To play an MP3 CD: 1 2 Accessing advanced features Selecting a title To select the title: 1 2 1 2 3 Adjusting the zoom of the image To adjust the zoom of the DVD image: Changing angles 1 2 4 Selecting audio format To select the audio format or soundtrack: 1 2 Searching for a location on the disc To search for a specific location on the disc: 1 2 3 4 Selecting audio channels To select an audio channel: 1 2 Playing photo CDs Page 79 Troubleshooting Network troubleshooting The DVD player cannot connect to the network. 80 The DVD player searches for a computer, but cannot find one. No songs are found when I try to import the files into Media Server. A song starts playing, then it stops for no reason. Media Server cannot find music files that I know are there. DVD troubleshooting The player does not have power. No picture appears on my TV. 82 The picture on my TV has a lot of static, or noise The DVD picture does not fill the screen on my standard television. No sound plays while playing media through the player. There is no surround effect during playback of Dolby Digital soundtrack. 83 I keep hearing a loud hum or noise. The remote control does not work. The DVD does not play. The DVD does not start playing from the beginning. Getting help A Specifications Chapter A: Specifications General B Appendix A: Safety, Regulatory, and Legal Information Canada Industry Canada (IC) Unintentional emitter per ICES-003 Laser safety statement Notices www.gateway.com Notices All Rights Reserved Trademark Acknowledgments Appendix A: Safety, Regulatory, and Legal Information www.gateway.com