CHAPTER 4: Troubleshooting

3Secure the carrier into the slot (the latch on the base of the carrier engages a slot in the enclosure). Continue to push firmly until the handle fully engages. You should hear a click when the latch engages and holds the handle closed.

Dummy drive carrier module removal and replacement

Dummy drive carrier modules are removed and replaced in the enclosure by pulling the dummy module out of the enclosure or pushing it into place.

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource

Service description NEW

How to reach

 

 

 

Gateway

Talk to a Gateway Customer Care representative about a

877-485-1464 (US)(option #6)

Customer Care

non-tutorial technical support question.

800-846-3609 (Canada and Puerto

 

 

Rico)

 

 

605-232-2191

 

 

(all other countries)

Sales,

Get information about available systems, pricing, orders,

800-846-2000 (US)

accounting, and

billing statements, warranty service, or other non-technical

888-888-2037 (Canada)

warranty

issues.

 

 

 

 

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