CHAPTER 4: Troubleshooting

After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time.

Power-On Self-Test (POST) Error Message

The POST error message index lists the error message and their possible causes. The most likely cause is listed first.

Important

Perform the FRU replacement or actions in the sequence shown in the FRU/Action column. If the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU.

This index can also help you determine the next possible FRU to be replaced when servicing a computer.

If the symptom is not listed, see “Undetermined Problems” on page xli.

The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function.

Important

Most of the error messages occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured.

Important

If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error.

Index of Error Messages

Error Code List

Error Codes

Error Messages

 

 

006

Equipment Configuration Error

 

Causes:

 

1. CPU BIOS Update Code Mismatch

 

2. IDE Primary Channel Master Drive Error

 

(The causes will be shown before “Equipment Configuration Error.”)

 

 

010

Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)

 

 

070

Real Time Clock Error

 

 

071

CMOS Battery Bad

 

 

072

CMOS Checksum Error

 

 

xxvi

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Gateway EC58 Power-On Self-Test Post Error Message, Index of Error Messages, Error Code List, Error Codes Error Messages