Troubleshooting | Gateway EC58 instruction

CHAPTER4

Troubleshooting

•Diagnosing Problems

•System Check Procedures

•Power-On Self-Test (POST) Error Message

•Index of Error Messages

•InsydeH2O BIOS Beep Codes

•Index of Symptom-to-FRU Error Message

•Intermittent Problems

•Undetermined Problems

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Gateway EC58 manual Troubleshooting

Contents

Serviceguide Revision History System Specifications Conventions PrefaceGeneral Information Platform1 Features Graphics1 Privacy Control Ports1 Page EC54 Specifications Optical media drive Special keys and controls1 Optional items1 About Gateway System Block Diagram Top View Board LayoutName Description CN9 Bottom View Component Icon Description Front Hdmi Left Right Bottom Back Component Icon Description Component Keyboard Area LCD Panel Processor Hardware Specifications ConfigurationsSecond Level Cache System Memory Bluetooth Interface Wireless LANPointing Device Hard Disk Drive Interface Data Transfer Rate Host-buffer Mbytes/s Buffer size Interface Sata 1.0, Serial ATA Revision WD WD1600BEVT-22ZCTO Audio Interface WebCAM Card SlotKeyboard Button ItemSpecificationSoftware Battery Power Management Normal voltage 11.1V Charge voltage 12.9V Specification Security Features LED Status IndicatorPhysical Characteristics ODD System Specifications Contents Contents Appendix B Iii Contents Replacing Notebook Components Tools Required General InformationBefore You Begin Vii Disassembly Procedure Flowchart Viii Removing the Battery PackRemoving the HDD and RAM Remove the RTC battery Removing the Battery Removing FFC of Main Board Removing the KeyboardPage Xii Xiii Xiv Removing Wireless Card and Thermal Module Removing the Main Board Xvi Removing I/O Board and Panel Xvii Xviii Xix Disassembling the LCM Module Xxi Disassembling the External ModuleDisassembling the HDD Module Xxii Troubleshooting System Check Procedures Diagnosing ProblemsXxiv External Diskette Drive Check External CD-ROM Drive Check XxvKeyboard or Auxiliary Input Device Check Xxvi Power System CheckMemory Check Touchpad Check Check the Battery Pack Index of Error Messages Power-On Self-Test Post Error MessageError Code List Error Codes Error Messages Error Messages FRU/Action Sequence Error Message ListXxix Cmos Xxx No-beep Error FRU/Action in Sequence Messages No-beep Error Message ListXxxi Code Beeps Post Routine Description InsydeH2O Bios Beep Codes Xxxi Xxxi Xxxv Xxx LCD-Related Symptoms Index of Symptom-to-FRU Error MessageSymptom / Error Action in Sequence Power-Related Symptoms Indicator-Related SymptomsPCMCIA-Related Symptoms Memory-Related Symptoms Power Management-Related Symptoms Speaker-Related SymptomsPeripheral-Related Symptoms Modem-Related Symptoms Keyboard/Touchpad-Related Symptoms Undetermined Problems Intermittent ProblemsXli Xlii FRU Field Replaceable Unit List Xliv Introduction Xlv Exploded Diagram Xlvi Xlvii Xlvii Xlix Category Part Name and Description Gateway Part Gateway EC58 FRU List Battery Board Lii Cable Liii Liv Camera Dimm Cover Lvi LCD Cover 13.3 GW Lvii HDD / SSD Lviii Keyboard Lix LCM Main Board Lxi Screw Lxii Connector Locations Lxiv Top View Lxv Bottom View Lxvi Appendixa Lxvii Appendixc Appendix C Online Support Information Lxx Lxxi Index Lxxii Appendixb Category Model Microsoft Windows Vista Environment Test Lxxv Battery Wlan Page MAN Gateway SVC GDE R1 System Utilities Lxxx Bios Setup Utility Information Invoking Bios Setup Utility Parameter Description Parameter Description Format/Option Main Lxxx Parameter Description Option Security Lxxx Removing a Password Follow these steps Lxxx Boot Exit Xci Bios Flash Utility Xcii