Gateway EC58 Diagnosing Problems, System Check Procedures, Xxiv, External Diskette Drive Check

CHAPTER 4: Troubleshooting

Diagnosing Problems

Use the following procedure as a guide for computer problems.

Important

The diagnostic tests are intended to test only Gateway products. Non-Gateway products, prototype cards, or modified options can give false errors and invalid system responses.

1Obtain the failing symptoms in as much detail as possible.

2Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To
Power failure. (The power indicator	“Power System Check” on page xxvi.
does not go on or stay on.)
POST does not complete. No beep or	■	“Power-On Self-Test (POST) Error
error codes are indicated.		Message” on page xxviii.
	■	“Undetermined Problems” on
		page xli.
POST detects an error and displayed	“Index of Error Messages” on page
messages on screen.	xxviii.
Other symptoms (LCD display	“Power-On Self-Test (POST) Error
problems or others).	Message” on page xxviii.
Symptoms cannot be re-created	■	Use the customer-reported
(intermittent problems).		symptoms and go to “Power-On
		Self-Test (POST) Error Message” on
		page xxviii.
	■	“Intermittent Problems” on page
		xli.
	■	“Undetermined Problems” on
		page xli.

System Check Procedures

External Diskette Drive Check

Do the following to isolate the problem to a controller, drive, or diskette is required.

Important

Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

Do the following to select the test device:

1Boot from the diagnostics diskette and start the diagnostics program.

2See if FDD Test is passed as the program runs to FDD Test.

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