Gateway EC58 manual Keyboard/Touchpad-Related Symptoms, Modem-Related Symptoms

CHAPTER 4: Troubleshooting

Symptom / Error	Action in Sequence
USB does not work correctly.	■	Test or replace the system board.
Printer problems.	■	Ensure the “Parallel Port” in the “Onboard Devices
		Configuration” of BIOS Setup Utility is set to Enabled.
	■	Onboard Devices Configuration.
	■	Run the printer self-test.
	■	Reinstall the printer driver.
	■	Test or replace the printer cable.
	■	Test or replace the printer.
	■	Test or replace the system board.
Serial or parallel port device problems.	■	Ensure the “Serial Port” in the “Devices Configuration” of
		BIOS Setup Utility is set to Enabled.
	■	Reinstall the device driver.
	■	Test or replace the device cable.
	■	Test or replace the device.
	■	Test or replace the system board.

Keyboard/Touchpad-Related Symptoms

Symptom / Error	Action in Sequence
The keyboard (one or more keys) does	■	Reconnect the keyboard cable.
not work.	■	Test or replace the keyboard.
	■	Test or replace the system board.
The touchpad does not work.	■	Reconnect the touchpad cable.
	■	Test or replace the touchpad board.
	■	Test or replace the system board.

Modem-Related Symptoms

Symptom / Error	Action in Sequence
The internal modem does not work	■	Test the modem phone port.
correctly.	■	Test or replace the modem combo card.
	■	Test or replace the system board.

Important

If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page xli.

xl