Troubleshooting
3333
Problem
Printer does
notprint/
flashing lamp
on printer
(continued)
3 orange flashes
(paper jam)
See the troubleshooting topic“Paper jams in the printer” on page 29.
7 orange flashes
(defective
printhead)
Remove and re-installthe printhead.
Also ensure thatthe protective tape has been removed.
Ifre-installing the printhead does not resolve the problem, contact
the Customer Care Center.
8 orange flashes
(waste tank
almostfull)
The printer hasa built-in waste ink tank to hold the ink consumed
during printhead cleaning. Eightflashes indicates that this tank is
nearlyfull. Press the RESUME/CANCEL button to restart printing, then
contactthe Customer Care Center to have the waste ink tankreplaced
immediately.
Printer flashes
green only
When the lamp flashesgreen, the printer is warming up or is
receiving printdata from the computer. This is not an error condition.
Possible Cause TryThis
After the low inkwarning displays, you can continue printing for a
shorttime, but have a replacement ink tank ready to install.
WWIINNDDOOWWSS
The inktank icons are displayed side by side on the BJ Status
Monitor. The icon on the leftrefers to the color ink tank, while
the icon on the rightrefers to the black ink tank.
MMAACCOOSS
The inktank icons are displayed side by side on the BJ Status
Dialog. The icon on the leftrefers to the color ink tank, while
the icon on the rightrefers to the black ink tank.
The low inkwarning is enabled only when Backgrounding is
turned on in the Chooser.
One or both ink
tanksare low
Error
message
displaysin
the BJStatus
Monitor or
the BJStatus
Dialog
Printer isout of
paper
Inkis low
Paper jam
Printhead
installed
incorrectly
WWIINNDDOOWWSS
The BJ StatusMonitor opens and displays a message when an
error occurs.
Read the error message, then clickthe GGuuiiddeetab to display
more information aboutsolving the problem.
MMAACCOOSS
Backgrounding mustbe turned on in the Chooser for the BJ
StatusDialog to display errors.
Follow the instructionsin the message to resolve the problem.
Installthe printhead. If the problem persists, contact the Customer
Care Center.
6 orange flashes
(no printhead)
Low ink
warning
displaysin
the BJStatus
Monitor or
the BJ Status
Dialog
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