Troubleshooting
3311
TryThisProblem Possible Cause
Printed
outputis
faded/colors
are incorrect
(continued)
PrintMode is
improperlyset MMAACCOOSS
In the Printdialog box, select the appropriate PPrriinntt MMooddee
setting.
Incorrectmedia
type WWIINNDDOOWWSS
On the MMaaiinntab of the S300 Properties window, confirm that
the MMeeddiiaa TTyyppeeselected matchesthe paper loaded.
MMAACCOOSS
In the PPrriinnttdialog box, confirm thatthe MMeeddiiaa TTyyppeeselected
matchesthe paper loaded.
PrintQuality is
improperlyset WWIINNDDOOWWSS
On the MMaaiinntab of the S300 Properties window, select the
appropriate PrintQuality setting: HHiigghh, SSttaannddaarrdd, DDrraaffttor
CCuussttoomm.
MMAACCOOSS
In the PPrriinnttdialog box, selectthe MMaannuuaallicon, then clickthe
DDeettaaiillssbutton. In the Detailed Setting window, slide the PPrriinntt
QQuuaalliittyybar to select your preferred output quality.
Media notloaded
printside up
Checkthat your media is placed in the printer facing in the correct
direction. See “Loading Paper and Other Media” on page 4.
Low ink One or both inktanksmay be low. See “Monitoring InkLevels” on
page 19.
Inktanks are not
seated properly
Checkthat the ink tanks are firmly seated in the printhead, and
reseatthem if necessary. See “Replacing InkTanks” on page 21.
Printhead needs
to be aligned
Perform printhead alignment. See "Aligning the Printhead" on
page 25.
1. Turn the printer off to clear the printer buffer.
2. Cancel the print job from the computer. See “Cancelling a Print
Job” on page 7.
3. Turn the printer on again.
Meaningless
characters
printed
Corrupted print
instructionsare
stored in the
printer buffer
Printer/computer
notsecurely
connected
Ensure the printer issecurely connected to the computer by
reconnecting the printer cable to the computer port.
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