Troubleshooting
3300
Printer isnot
responding
(continued)
Problem Possible Cause TryThis
Computer and/or
printer needsto
be reset
Rebootthe computer and/or reset the printer.
1. To reboot the computer, close all open applications, then restart.
2. To reset the printer, turn it off, then on again.
Inktanks are not
seated properly
Printer tried
to printbut
no inkon
paper
Checkthat the ink tanks have been firmly seated in the printhead,
and reseatthe ink tanks if necessary. See “Replacing InkTanks” on
page 21.
Printhead
clogged/not
working properly
Verifythat the printhead is working properly. See “Printing a Nozzle
CheckPattern” on page 22 or “Cleaning the Printhead” on page 24.
Ifnecessary, perform multiple printhead cleanings. If print quality
doesnot improve, try deep cleaning. Perform printhead deep
cleaning from the printer driver.
Ifthe problem persists, contact the Customer Care Center.
Problem Possible Cause TryThis
Printed
outputis
faded/colors
are incorrect
Printhead is
clogged/inktank
needsreplacing
1. Print a nozzle check pattern to determine if the print head nozzles
are clogged. See “Printing A Nozzle CheckPattern” on page 22.
2. If the nozzles are clogged, you will need to clean the printhead.
See “Cleaning the Printhead” on page 24.
3. If print quality does not improve, try deep cleaning the printhead.
Perform printhead deep cleaning from the printer driver.
4. Replace one or both ink tanks. See “Replacing Ink Tanks” on page
21.
Ifthe problem persists, contact the Customer Care Center.
TTrroouubblleesshhoooottiinngg PPrriinntteedd OOuuttppuutt
Faultycable Replace the printer cable.
Inktanks may
need to be
replaced
One or both inktanks may be low. See “Monitoring Ink Levels” on
page 19.
Ifnecessary, replace the ink tanks. See “Replacing InkTanks” on
page 21.
IncorrectColor
Adjustment
setting
WWIINNDDOOWWSS
1.On the MMaaiinntab ofthe S300 Properties window, confirm
thatColor Adjustment is set to AAuuttoo.
2.If MMaannuuaallisset, click the DDeeffaauullttssbutton on the Manual
Color Adjustmentwindow.
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