CCuussttoommeerr CCaarree CCeenntteerr
Canon offersa full range of customer technical support* options:
• For e-mailsuppor t, the latestdriver downloads and answers to frequently
asked questions(wwwwww..uussaa..ccaannoonn..ccoomm)
• 24-hour, 7-day-a-weekautomated support for troubleshooting issues on
mostcurrent products (11--880000--442233--22336666)
• 24-hour, Fax-On-Demand System for productspecifications and technical
information (11--880000--552266--44334455)
• Free technicalsupport Monday–Saturday (excluding holidays) for products
stillunder warranty** (11--775577--441133--22884488)
• Technicalsupport 7 days a week (excluding holidays) for products no longer
under warranty, at$9.99 per call (11--775577--441133--22884488)
Within Canada, callfor technical support 24 hours a day, 7
days a week( 11--880000--OOKK--CCAANNOONN).
* Support program specifics are subject to change without notice.
** Refer to the productinformation starting on page 50 for warranty details.
Troubleshooting
3344
Problem Possible Cause TryThis
System error
message
displays
System error
occurred
Ifa system error occurs, printing stops.
WWIINNDDOOWWSS
A window displaysthe error message. System errors may
include problemswriting to USBPRN, application errors, or
generalprotection faults. Make sure that the printer is turned
on, the printer and computer are connected securely, and that
the printer portis operating correctly.
MMAACCOOSS
The error message containsan error code *XXX, where * is a
letter and XXXis a number, which represents the cause of the
error. Make sure thatthe printer is turned on, the printer and
computer are connected securely, and thatthe printer port is
operating correctly.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 34