TryThis

Troubleshooting
2299

Possible CauseProblem

Cannot
installthe
printer driver
(continued)
Computer cannot
detecta printer
port
Verifythat the USB cable is connected to both your printer and your
computer, and thatthe connection is secure.
Verifythat the computer is turned on and the POWER lamp is a steady
(non-flashing) green.
Ifthis does not solve the problem, exit the installation procedure,
turn offthe printer, restart the computer and reinstall the software.
The installer willprompt you when to turn the printer back on.
Problem Possible Cause TryThis
Paper jamsin
the printer
Media jammed
during paper feed
1. Gently pull the jammed paper out of the sheet feeder or the output
slot, whichever iseasier.
Ifthe paper tears and some is left in the printer, turn the printer
off, open the frontcover, and remove the pieces. Close the front
cover and turn the printer backon. Your print job data willbe lost,
and you willneed to print the job again.
Ifyou cannot reach or remove the torn paper, do not attempt to
disassemble the printer yourself. Contactthe Customer Care
Center.
2. Reload paper into the paper rest, then press the RESUME/CANCEL
button on the printer.
Use a standard paper size whenever possible to preventjams.
Printer isnot
responding
Power cord not
securely
connected
Verifythat the power cord is securely connected to the printer and
plugged into a working outlet.
Printer isnot set
asdefault, is not
turned on, or is
notready
Verifythat the Canon S300 printer is the default printer.
Verifythat the printer is on. If the POWER lamp is off, press the
POWER button. The lamp willflash green as the printer warms up,
then go to a steady(no flash) green when the printer is ready.
Ifthe POWER lamp flashes orange, or green and orange alternately,
see “Handling Error Messages” on page 32.
Printer/computer
incorrectly
connected
Ensure the printer issecurely connected to the computer by
reconnecting the printer cable to the computer port.
TTrroouubblleesshhoooottiinngg PPrriinntteerr HHaarrddwwaarree
Printer driver is
notselected
Verifythat the S300 is the selected printer. See “Selecting the S300
Printer for Use” on page 2.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 29