Xerox 5230A, 5225A manual Scanning Services, Other Problem Action

15 Problem Solving

Problem	Confirmation Method	Action
Clicking the [Apply] button	Check if the entered value is	Enter the correct value. If the
does not reflect the new	correct.	entry is not valid, it will be
settings.		changed within the limit
		automatically.
Clicking the [Apply] button	Check if the user ID and	Enter the correct user ID and
will display messages like	passcode are correct.	passcode.
“the server has returned
		Reboot the machine.
ineffective or unrecognizable
response” or “no data”.
Cannot delete the job.	–	Wait for a while and then click
		the [Refresh Status] button.

Scanning Services

This section explains the troubleshooting procedures and restrictions while using scan functions.

Troubleshooting

The possible causes, confirmation methods, and actions are as follows.

When SMB transmission to Windows Server 2003 fails

Cause	Confirmation Method	Action
The machine and Windows	SMB transmission fails even	Set the machine and
clock settings do not match	with a correct user name and	Windows clock settings so
as specified by the SMB	password.	that they match.
signature.
Other

Problem	Action
On Windows Server 2003,	Change the network access settings as follows.
Windows XP or Windows	1. Boot Windows and select [Control Panels] >
Vista, cannot perform SMB	[Administrative Tools] > [Local Security Policy].
transfers for users without a	2. Select [Security Settings] > [Local Policies] > [Security
password.	Options].
	3. Set [Accounts: Limit local account use of blank passwords
	to console logon only] to [Disabled].
Cannot perform SMB	DFS access path specification is not supported. Specify a
transfers using a DFS access	UNC format path (\\hostname\sharename).
path (\\domainname\
sharename)
In IPv6 environment without a	Scan data cannot be transferred if a destination server is
DNS server, scan data	specified using the computer name. Use the IPv6 format to
cannot be transferred using	specify the server.
the Scan to PC (SMB)
service.

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