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| Common Problems |
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| Symptom |
| Recommendation |
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| Deformed transparencies | • | Check that [Transparency] is selected in |
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| [Paper Type]. The machine automatically |
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| adjusts the handling for transparencies. |
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| Transparencies tolerate less heat than |
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| paper. |
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| Blank output | • | Check that the document is loaded face up |
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| in the document feeder. |
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| • If the cartridge is new, the toner may not | |
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| be dispensed. Repeat the job. |
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| • Reinstall the drum cartridge and the toner | |
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| cartridge. |
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| • Replace the drum cartridge. | |
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| • Replace the toner cartridge if the screen | |
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| message for replacement is displayed. |
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| Streaks, solid or dotted lines, or spots | • | Clean the document glass, the CVT glass, |
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| the areas under the platen cover, the |
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| document feeder, and the paper guides. |
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| • Completely remove the ROS cleaner and | |
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| reinsert the ROS cleaner to clean the |
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| raster output scanner. |
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| • If the machine has been idle for an | |
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| extended period of time, or if the toner or |
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| drum cartridge is new, begin the job again. |
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| • Run the job using the document glass. | |
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| • Check the quality of the document. Use | |
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| [Edge Erase] to remove lines and marks |
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| from the edges of the document. |
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| • Replace the drum cartridge. | |
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| • | Load fresh paper. |
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| • Check the humidity of the machine | |
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| location. |
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| Output is too light or too dark. | • | Load fresh paper. |
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| • Check the quality of the document. | |
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| • Select [Lighten/Darken] on the touch | |
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| screen. |
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| • Run off more prints until the copy quality | |
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| improves. |
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| • Replace the drum cartridge. | |
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| Uneven print | • | Replace the drum cartridge. |
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| • Replace the toner cartridge if the screen | |
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| message for replacement is displayed. |
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| Blurred images | • | Load fresh paper. |
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| • Replace the drum cartridge. | |
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| • Replace the toner cartridge if the screen | |
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| message for replacement is displayed. |
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| Missing characters | • | Load fresh paper. |
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| • Reinstall the drum cartridge. | |
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| • Replace the toner cartridge if the screen | |
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| message for replacement is displayed. |
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| • Replace the drum cartridge. | |
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| Gloss variations (coining) | • | Check the quality of the documents. |
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| • If the document has large areas of solid | |
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| density, adjust the contrast. |
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