Xerox 5230A, 5225A manual Mail Services

15 Problem Solving

E-mail Services

This section explains what to do when a problem occurs while using E-mail Print, Mail Notice Service, Internet Fax, or Scan to E-mail feature.

Troubleshooting

The possible causes, confirmation methods, and actions are as follows.

Problem	Confirmation Method	Action
Cannot receive e-mail.	Check if the E-mail address	Set the E-mail address of the
(E-mail Print, Internet Fax)	of the machine is set.	machine.
	Check if [Receive E-mail] is	Activate [Receive E-mail].
	activated.
	Check if the SMTP Server IP	Set the SMTP Server IP
	Address or POP3 Server IP	Address or POP3 Server IP
	Address is set correctly.	Address.
	Check if the POP3 Server	Set the POP3 Server Login
	Login Name or POP3 Server	Name or POP3 Server
	Password is set correctly.	Password.
	Use CentreWare Internet	Set [Domain Filtering] to [Off].
	Services to check if [Enter	Or remove your domain
	Rejected Domain Names] is	name from the list of rejected
	selected in [Domain Filtering]	domain names.
	and your domain is included
	in the list of rejected domain
	names.
	Check if your SMTP or POP3	Check your SMTP or POP3
	server functions correctly.	server.
Cannot send e-mail.	Check if the E-mail address	Set the E-mail address of the
(E-mail Notification Service,	of the machine is set.	machine.
Internet Fax, Scan to E-mail)
	Check if [E-mail Notification	Activate [E-mail Notification
	Service] is activated.	Service].
	Check if [Send E-mail] is	Activate [Send E-mail].
	activated.
	Check if the SMTP Server IP	Set the SMTP Server IP
	Address or POP3 Server IP	Address or POP3 Server IP
	Address is set correctly.	Address.
	Use CentreWare Internet	Set the E-mail Notification
	Services to check if the E-	Service settings.
	mail Notification Service
	settings are set correctly.
	Use CentreWare Internet	Set the recipient e-mail
	Services to check if the	addresses.
	recipient e-mail addresses
	are set correctly.
	Check if your SMTP or POP3	Check your SMTP or POP3
	server functions correctly.	server.

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