15 Problem Solving
Code | Description and Remedy |
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During data transfer via SMB using the Scan to PC service, an error occurred | |
| because the save location or file name specified for the scanned image had one |
| of the following problems. |
| • The specified save location does not exist on the server. |
| • Illegal characters are used in the save location or the file name. |
| • Because the specified save location has the Distributed File System (DFS) |
| settings, it is linked to other shared folders. |
| Take one of the following actions: |
| • Check if the save location is correct. |
| • Check if the specified file name is available on the SMB server. |
| • Check the Distributed File System (DFS) settings. The DFS settings can be |
| checked using the following steps: |
| 1. Select [Start] > [Programs] > [Administrative Tools] > [Distributed File |
| System]. |
| 2. Select the specified save location from the left side frame of the |
| [Distributed File System] window, and then check the target information |
| displayed on the right side frame of the window. |
| 3. Specify the SMB server, shared name, and save location based on the |
| information you checked in step 2. |
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During data transfer via SMB using the Scan to PC service, the file name or | |
| folder name could not be retrieved. |
| Check the access privilege to the SMB server. |
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During data transfer via SMB using the Scan to PC service, the suffix of the file | |
| name or folder name exceeded the limit on the SMB server. |
| Change the file name or destination folder on the SMB server. Or, move or |
| delete the files from the destination folder. |
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During data transfer via SMB using the Scan to PC service, the scanned image | |
| file could not be created on the SMB server due to one of the following reasons: |
| • The specified file name already exists on the server. |
| • The specified file name is already used. |
| • The specified file name already exists as a directory. |
| • Illegal characters are used in the file name. |
| Take one of the following actions: |
| • Check if the specified file name can be used in the save location. |
| • Check whether or not the specified file name has been used by another user. |
| • Check whether or not the specified file name has been used for another file or |
| folder. |
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During data transfer via SMB using the Scan to PC service, a lock folder could | |
| not be created on the SMB server due to the following reason: |
| • The specified lock folder already exists. |
| Take one of the following actions: |
| • If any lock directory (.LCK) exists in the forwarding destination, manually |
| delete it, and then try again. |
| • Check if the same name is being used for another folder. |
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During data transfer via SMB using the Scan to PC service, a folder could not be | |
| created on the SMB server because the same folder already exists. |
| Check if the specified name is being used for another file or folder on the SMB |
| server. |
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