15 Problem Solving
Code | Description and Remedy |
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An LDAP server SSL authentication error occurred. The server name set on the | |
| machine is not the same as the information in the certificate. Set the correct |
| LDAP server address on the machine and in the certificate. Or, set [LDAP - |
| SSL/TLS Communication] under [SSL/TLS Settings] to [Disabled] to avoid the |
| error. |
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An LDAP server SSL authentication error occurred. The error was caused by | |
| the software. Contact the Xerox Welcome Center. |
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A timeout error occurred upon connection to the Remote Download server. | |
| Check if the Remote Download server is correctly installed and working on the |
| network. |
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A Kerberos server authentication protocol error occurred. The machine and the | |
| Kerberos server clocks have a time difference that exceeds the Kerberos server |
| clock skew value. Check that the machine and Kerberos server clocks have the |
| correct time. |
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A Kerberos server authentication protocol error occurred. The realm name set | |
| on the machine does not exist on the Kerberos server, or the Kerberos server |
| address set on the machine is not correct. If the machine is to be connected to |
| Windows 2000 or Windows 2003 Server, make sure the realm name is in |
| uppercase. |
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The specified file does not exist on the Remote Download server. Check the | |
| name of the file. |
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The host name of the Remote Download server could not be resolved on the | |
| DNS server. Check if the machine is connected to the DNS server, and if the |
| Remote Download server is registered on the DNS server. |
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A timeout error occurred upon connection to the Remote Download server. | |
| Check the status of the port on the Remote Download server. |
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A | |
| server. Remove unnecessary data from the HDD, or replace the HDD. |
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A Kerberos server authentication protocol error occurred. The problem was | |
| caused by the software. Contact the Xerox Welcome Center. |
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The specified realm or domain may have been deleted from Authentication | |
| Agent. Try refreshing the realm list on the machine, or |
| name with Authentication Agent. |
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A | |
| Adjust the time on the computers. If Windows Time is deactivated on the |
| computer which Authentication Agent is installed on, activate it. For more |
| details, refer to the manual provided with Authentication Agent. |
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A general user tried to obtain the information of another user. Contact the Xerox | |
| Welcome Center. |
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The machine has not been registered on Authentication Agent. Register the | |
| machine with Authentication Agent. For details, refer to the manual provided |
| with Authentication Agent. |
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The current version of Authentication Agent is not supported by the interface | |
| installed on the machine. Upgrade Authentication Agent. Before upgrading, |
| make sure that the interface on the machine supports the upgraded version of |
| Authentication Agent. |
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