15 Problem Solving

Code

Description and Remedy

 

 

 

 

016-526

An LDAP server SSL authentication error occurred. The server name set on the

 

machine is not the same as the information in the certificate. Set the correct

 

LDAP server address on the machine and in the certificate. Or, set [LDAP -

 

SSL/TLS Communication] under [SSL/TLS Settings] to [Disabled] to avoid the

 

error.

 

 

016-527

An LDAP server SSL authentication error occurred. The error was caused by

 

the software. Contact the Xerox Welcome Center.

 

 

016-529

A timeout error occurred upon connection to the Remote Download server.

 

Check if the Remote Download server is correctly installed and working on the

 

network.

 

 

016-533

A Kerberos server authentication protocol error occurred. The machine and the

 

Kerberos server clocks have a time difference that exceeds the Kerberos server

 

clock skew value. Check that the machine and Kerberos server clocks have the

 

correct time.

 

 

016-534

A Kerberos server authentication protocol error occurred. The realm name set

 

on the machine does not exist on the Kerberos server, or the Kerberos server

 

address set on the machine is not correct. If the machine is to be connected to

 

Windows 2000 or Windows 2003 Server, make sure the realm name is in

 

uppercase.

 

 

016-535

The specified file does not exist on the Remote Download server. Check the

 

name of the file.

 

 

016-536

The host name of the Remote Download server could not be resolved on the

 

DNS server. Check if the machine is connected to the DNS server, and if the

 

Remote Download server is registered on the DNS server.

 

 

016-537

A timeout error occurred upon connection to the Remote Download server.

 

Check the status of the port on the Remote Download server.

 

 

016-538

A data-write error occurred upon downloading data from the Remote Download

 

server. Remove unnecessary data from the HDD, or replace the HDD.

 

 

016-539

A Kerberos server authentication protocol error occurred. The problem was

 

caused by the software. Contact the Xerox Welcome Center.

 

 

016-543

The specified realm or domain may have been deleted from Authentication

 

Agent. Try refreshing the realm list on the machine, or re-register the domain

 

name with Authentication Agent.

 

 

016-545

A clock-skew error occurred between Authentication Agent and Active Directory.

 

Adjust the time on the computers. If Windows Time is deactivated on the

 

computer which Authentication Agent is installed on, activate it. For more

 

details, refer to the manual provided with Authentication Agent.

 

 

016-546

A general user tried to obtain the information of another user. Contact the Xerox

 

Welcome Center.

 

 

016-548

The machine has not been registered on Authentication Agent. Register the

 

machine with Authentication Agent. For details, refer to the manual provided

 

with Authentication Agent.

 

 

016-553

The current version of Authentication Agent is not supported by the interface

 

installed on the machine. Upgrade Authentication Agent. Before upgrading,

 

make sure that the interface on the machine supports the upgraded version of

 

Authentication Agent.

 

 

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