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| Fault Codes |
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| Code | Description and Remedy |
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| Outputting an activity report was suspended, because the machine was in Sleep | |
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| mode. After the machine exits the Sleep mode, the machine will output the |
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| report. |
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| Unable to print the fax document due to a malfunction of the fax service. Take | |
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| one of the following actions: |
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| • Switch off the machine, and then switch it on again. |
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| • Make sure that the Fax Card is connected to the machine. |
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| • Print an error history report to clear problems. |
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| Contact the Xerox Welcome Center if the problem persists. |
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| An error occurred in the fax controller. Contact the Xerox Welcome Center. | |
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| An incorrect telephone/fax number was dialed. Check the number, then perform | |
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| the same operation again. |
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| The telephone cable may not be connected securely. Check the cable | |
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| connection, and resend the document. Refer to Machine Components in the |
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| Product Overview chapter of the User Guide. |
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| A fax error occurred. Switch off the machine, and then switch it on again. | |
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| Contact the Xerox Welcome Center if the problem persists. |
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| The remote copy function (to make multiple copies of a received document) may | |
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| not be supported on the destination machine. Check if the destination machine |
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| supports the remote copy function. |
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| Communication failed, because the specified password was not correct. Make | |
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| sure that the password and telephone number are correct. The destination |
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| machine may be set not to release its ID number. |
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| This error code is also displayed when a polling request is rejected. |
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| A fax error occurred. If sending a fax, check the fax settings, fax number, and | |
| other settings, then perform the same operation again. Contact the Xerox | |
| Welcome Center if the problem persists. | |
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| An error occurred during relay broadcasting. Check that the relay station is | |
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| correctly registered with the speed dial code. Also, check the destination |
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| numbers registered at the relay station. |
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| An endless loop was detected in the remote relay broadcasting. Check that the | |
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| relay station is correctly registered with the speed dial code. Also, check the |
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| destination numbers registered at the relay station. |
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| Received an invalid command. This is a Xerox remote maintenance system | |
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| operational error. No user action is required. |
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| Received an unsupported request. This is a Xerox remote maintenance system | |
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| operational error. No user action is required. |
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| There is a problem on the remote machine. Check the remote machine status. | |
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| The number of broadcasting destinations exceeded the limit value. Wait until the | |
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| active and pending jobs are completed, or reduce the number of destinations, |
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| and then try again. |
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| The number of active and pending jobs exceeded the limit value. Wait until the | |
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| jobs are completed, and then try again. |
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| An internal error occurred. Switch off the machine, and then switch it on again. | |
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| Contact the Xerox Welcome Center if the problem persists. |
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