15 Problem Solving
Code | Description and Remedy |
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A Job Template server SSL error occurred. Check if the SSL is enabled on the | |
| server. |
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The job template certificate may have a problem. Check if your computer is | |
| connected to the HTTP server via the HTTP protocol. Also check if a valid SSL |
| server certificate for the HTTP server is registered on the machine. If the device |
| certificate is not registered on the Job Template server, disable the SSL |
| certificate verification setting. |
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Data was to be transferred with SSL, but the SSL was disabled on the machine. | |
| Enable the SSL, or use the HTTP protocol. |
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A server certificate verification error occurred. Enable the server certificate | |
| verification setting on the machine. |
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An error occurred during reading of data from the job template server. Check the | |
| access rights of the directory in which the job template is stored. |
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Unable to find the specified job template server. Check the path to the job | |
| template server. |
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Unable to log in to the job template server. Verify that the correct user login | |
| name, password and other information are entered. |
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Unable to connect to the job template server. Ask the network administrator to | |
| check the network or server. |
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The job template could not be stored into memory due to insufficient disk space. | |
| Delete unnecessary data from the disk. |
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The settings on the job template server are incorrect. Check the settings of the | |
| job template server. |
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There is a problem in the domain name of the job template server. Check the | |
| connection to the server. Also check if the domain name is registered on the |
| DNS server. |
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The address of the DNS server is not registered on the machine. Register the | |
| address of the DNS server on the machine, or directly specify the job template |
| server with its IP address. |
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The protocol setting of the job template server is not correct. Set up the correct | |
| port. |
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Fax forwarding or printing, or Internet Fax forwarding was attempted for a | |
| scanned document. Fax forwarding and printing, and Internet Fax forwarding |
| cannot be performed for scanned documents. |
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An error occurred while a job flow sheet is being processed. Check the job flow | |
| sheet. |
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The job flow sheet has a parameter that requires user input. | |
| Take one of the following actions: |
| • Link the mailbox with a job flow sheet that does not require user input. |
| • Set the default value for the parameter on the job flow sheet. |
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The required port is not activated. Activate the port. | |
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XPS or PDF Signature settings written in the job flow sheet are invalid. Check | |
| the XPS or PDF Signature settings both on the machine settings and on the job |
| flow sheet. If the settings are not the same, change either of them. |
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