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Xerox 5225A, 5230A manual Code Description and Remedy

Models: 5230A 5225A

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		Fault Codes

	Code	Description and Remedy


	035-704	The specified feature (such as polling) is not supported by the remote machine.
		Contact the other party to check the supported functions.

	035-705	The destination machine may have a problem. Check the destination machine,
	035-706	and try again.

	035-707	No password or an invalid password was specified for the fax data. This code is
		only to notify that the machine received such a document.

	035-708	The destination machine may have a problem. Check the destination machine,
	035-709	and try again.
	035-710
	035-712
	035-713

	035-714	Refer to 035-702.

	035-715	Refer to 035-507.

	035-716	A communication error occurred. Ask the sender to try again.
	035-717
	035-718
	035-719

	035-720	The destination machine could not receive the document you sent.
		Check if:
		• the destination machine has paper in paper trays.
		• the destination machine has no paper jam.
		• the destination machine has enough memory.
		• the destination machine supports G3 reception.
		When using remote broadcasting, check if the machine supports the feature.
		When sending data directly to a remote mailbox, check if the passcode is
		correct.

	035-721	A communication error occurred. Ask the sender to try again.
	035-722

	035-723	A communication error occurred.
	035-724	Fax transmission: Check the fax number. Check if the specified features are
		supported on the destination machine.
		Fax reception: Ask the sender to try again.

	035-725	Refer to 034-511.

	035-726	A communication error occurred.
		Fax transmission: Check the fax number. Check if the specified features are
		supported on the destination machine.
		Fax reception: Ask the sender to try again.

	035-727	A communication error occurred. Ask the sender to try again.
	035-728
	035-729

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Xerox 5225A, 5230A manual Code Description and Remedy

Contents

User Guide Products Subject To Supplementary Export Regulations Products Subject To Ordinary Export RegulationsTable of Contents Machine Status SetupsConnectivity & Network Setup Port Settings CentreWare Internet Services 149 Unix TCP/IP Printer Environment Settings 233Scanner Environment Settings 283 Mail Environment Settings 275Security Encryption/Digital Signature 305 Authentication and Account Administration 315Internet Fax 295 Server Fax 301Problem Solving 349 Index 445 Appendix 431Page Serial Number Xerox Welcome CenterLong Edge Feed LEF Language Displayed on the Touch ScreenConventions OrientationText in Square Brackets Text in Angle BracketsItalic Typeface Related Information Sources Loading Paper Preparing Paper for LoadingTrays 1 & 2/Two Tray Module Trays 3 High Capacity Tandem Tray Trays 3 Bypass Tray Tray High Capacity Feeder Tray Loading Paper Envelope Tray Auto Tray SwitchingPaper Trays Standard Sizes Storing and Handling PaperSupported Paper Sizes and Types Supported Paper SizesAvailable blank Not available Tray Module Finisher Output Trays/Duplex Module Standard SizesPaper Trays Supported Paper TypesPaper Trays Non-standard Sizes Output Trays/Duplex Module Non-standard SizesPaper Type Output Trays/Duplex ModulePaper and Other Media Document Glass and Document Feeder Glass Cleaning the MachineOrdering Supplies Control Panel and Touch ScreenReplacing the Drum Cartridge Document Feeder RollersRemoving the Old Drum Cartridge Inserting the New Drum Cartridge Replacing the Toner Cartridge Loading Staples in the Integrated Office Finisher Optional Removing the Old Toner CartridgeInserting the New Toner Cartridge Maintenance Loading Staples in the Office Finisher LX Optional Maintenance Emptying the Hole Punch Waste Container Optional Maintenance Job Status Job StatusActive Jobs Pop-up MenuJob Screen Completed Jobs Print this job History Report Secure Print Jobs & MoreJob Attributes Show Child JobsDocument List Charge PrintRefresh Go toPrint Private Charge PrintSecure Print Select AllSample Set Stored Date Delayed PrintPublic Mailbox Document/TypeResend Fax Screen Undelivered FaxesStarting Rate Address BookMachine Information Machine StatusPaper Tray Status General InformationOff-line Print ModeSetup PCL EmulationPassword Overwrite Hard DiskPrint Reports Copy Reports Job Status/Activity ReportScan Reports Printer ReportsFax Comments List Fax ReportsReports Job Template ListMailbox List Job Counter ReportAuditron Reports Automatically Printed Reports/Lists Manual Receive FaultsFax Receiving Mode SuppliesBilling Information Billing InformationUser Account Billing Information System Settings SetupTools Accounting Authentication/Security SettingsMachine Status Enter the System Administration Mode Setting ProcedureExit the System Administration Mode Configure a FeatureSystem Settings Common Service SettingsMain Menu on the Tools Screen Machine Clock/Timers Audio Tones Screen/Button Settings Auto Display of Login Screen Screen Default at Power OnService Screen Default Service Screen After Auto ClearPaper Tray Attributes Paper Tray SettingsPaper Tray Attributes on Setup Screen Custom Paper Name / ColorPaper Tray Priority Tray 5 Paper Size DefaultsAuto Tray Switching Control Paper Tray Attributes During LoadingReports Image QualityPrint Reports Button Maintenance Sided ReportRecipient on Activity Report Software Options Finisher AdjustmentInitialize Hard Disk Delete All DataDate Format Default Watermark EffectDefault Watermark WatermarkOther Settings Auto Job Promotion Default Print Paper SizePaper Size Settings Extended Tray ModuleDocument Glass Document Feeder Size Width Length Setups Tray 1 Tray 6 HCF Size Width Length Keyboard Input Restriction Tray 1 ConfigurationService Rep. Restricted Operation Millimeters/InchesCopy Service Settings Copy DefaultsCopy Tab Lighten/Darken Paper SupplyReduce/Enlarge Original TypeOriginal Orientation Image Shift SideImage Rotation Image Rotation DirectionAnnotations Date Stamp Position Annotations Comment PositionAnnotations Date Stamp Annotations Apply Date Stamp ToCopy Control Reduce/Enlarge Presets Original Size DefaultsConnectivity & Network Setup Port SettingsPreset 1 to Port NetWareEtherTalk BonjourProtocol Settings Machine’s E-mail Address/Host Name Proxy Server Settings Outgoing/Incoming E-mail Settings Domain Filtering Remote Authentication Server SettingsSmtp Server Settings Authentication System SetupSSL/TLS Settings Security SettingsKerberos Server Settings SMB Server SettingsMime Settings Ieee 802.1x Settings IPSec SettingsPrint Service Settings Mail Receive ProtocolOutput Destination for E-mail Receiving Buffer USB Allocate MemoryPostScript Memory Job Ticket Memory WorkCentre 5225A/5230AReceiving Buffer NetWare Receiving Buffer SMBReceiving Buffer IPP Substitute Tray Receiving Buffer EtherTalkReceiving Buffer Port Print AreaBanner Sheet Tray Unregistered FormsPrint User ID Banner SheetFile Format Scan Service SettingsScan Defaults Color Scanning WorkCentre 5225A/5230AColor Space WorkCentre 5225A/5230A ResolutionContrast WorkCentre 5225A/5230A Shadow Suppression WorkCentre 5225A/5230AScan to PC Defaults Output Size 1 to Output Size DefaultsTiff Format Saturation WorkCentre 5225A/5230ABackground Suppression Level WorkCentre 5225A/5230A Shadow Suppression Level WorkCentre 5225A/5230AFax Service Settings Screen DefaultsFax Defaults Fax Control Re-enter Speed Dial Recipients Mixed Sized Originals Scan ModeRe-enter Recipients Re-enter Broadcast RecipientsSave Undelivered Faxes Manual Send/Receive DefaultFax Receiving Mode Sender IDReduce 8.5×11 SEF Original to A4 SEF Mailbox Selector SetupPages Up On Receipt Sided PrintingDirect Fax Output Destination SetupFax Received Options Mailbox Receive Display Priority 1 toLocal Name Local Terminal InformationInternet Fax Control Mail/Internet Fax Service Settings Mail Control Maximum Split Count WorkCentre 5225A/5230A Mail Sending When Search FailedMaximum Data Size per E-mail WorkCentre 5225A/5230A Maximum Total Data Size WorkCentre 5225A/5230AMailbox Service Settings Mailbox/Stored Document SettingsStored Document Settings Job Flow Service Settings SetupDelete Documents After Retrieval Create MailboxMailbox Name Check Mailbox PasscodeStored Programming Link Job Flow Sheet to Mailbox ScreenRegistering Operations with a Job Number Create Job Flow Sheet Create Job Flow Sheet Screen Send as Internet Fax DescriptionKeyword Send as FaxWith Fax selected Description Default Create Job Flow Sheet KeywordAdd Address Book Entry Refer to Add Fax Comment on Description DefaultWith E-mail selected Description With Internet Fax selected Description DefaultWith Server selected Description Create Fax Group RecipientsAccounting Add Fax CommentPaper Tray Attributes Passcode Create/View User AccountsUser ID User NameUser Role Reset Total ImpressionsReset User Account Account LimitView Accounts Reset User AccountsAccounting Type System Administrator’s Meter Copy JobsFax Billing Data Accounting Login Screen SettingsCharge Rate per Unit Authentication/Security SettingsAuto Reset of User Billing Information Copy Activity ReportSystem Administrator’s Passcode System Administrator SettingsAuthentication System Administrator’s Login IDService Access Login TypeAccess Control Device AccessCreate/View User Accounts Reset User AccountsCreate Authorization Groups Feature AccessDisplay Login Status User Details SetupAllow user to disable active settings Failed Access LogSystem Administrator Maximum Login Attempts Charge / Private Print SettingsPasscode Policy Allow User to Disable Active Settings Job Status DefaultReceive Control Hide Job Details Access ToActive Jobs View Completed Jobs ViewScheduled Image Overwrite Number of OverwritesSetups 148 Information Checklist CentreWare Internet ServicesNetwork Communication Setup CentreWare Internet Services EnvironmentsCentreWare Internet Services Installation Installation ProcedureWhen IPv6 Mode or Dual Stack is selected in step When IPv4 Mode or Dual Stack is selected in stepTest Access Logo Panel Selecting Transport ProtocolsScreen Layout Header PanelServices Category Name ServicesMain Panel Services Trays Default User ID and PasscodeStatus GeneralSMart Kits ConsumablesOutput Destination ConsumablesJob History JobsActive Jobs Job History ListTime Completed Job History Group Parent JobsCount Host InterfaceError History PrintJob Submission Feature Description Scan Job TemplatesTemplates Copy New Distribution TemplateDistribution DeleteDestination Edit Login NameFields Default Value Optional Add FileColor Scanning WorkCentre 5225A/5230A Network Color ScanningScanning WorkCentre 5225A/5230A Sided Scanning Original TypeWorkCentre 5225A/5230A Background Settings WorkCentre 5222/5225 5230 Image OptionsWorkCentre 5225A/5230A Resolution Advanced Lighten/DarkenEnlarge Output Size Adjustment Orientation Original SizeLayout Original ReduceDocument Name Filing DocumentOptions Name Document Format EditNetwork Optimized for Mailbox Document List MailboxRetrieve Edit Mailbox Mailbox Setup Job Flow SheetsJob Flow Sheets List Print Job Flow Sheets Common AttributesSend as Internet Fax Send as FaxFTP Transfer Send as E-mailShared Name SMB TransferProperties Services Properties FeaturesFeature Setting items Configuration Overview Connectivity and PrintingMappings on Configuration Overview ServicesSerial Number Administrator’s E-mail AddressGeneral Setup Configuration Machine ModelTime to Sleep Mode General Setup Paper Settings Paper TypePower Time to Low Power Mode Saver/Energy Saver SettingsFeature Setting items Install Clone File General Setup CloningView Feature Details Hide Feature DetailsGeneral Setup Alert Notification Meter Assistant General Setup SMartESolutions RegistrationWSD Protocols EtherTalk Connectivity Physical Ethernet ConnectionsSLP Connectivity Protocols NetWareTCP/IP Connectivity ProtocolsDHCP/DDNS Connectivity Protocols TCP/IPConnectivity Protocol Snmp Configuration Connectivity Protocols Snmp Configuration Microsoft Networking Connectivity Protocols Snmp ConfigurationConnectivity Protocols Microsoft Networking Ldap Connectivity Protocols Smtp ServerConnectivity Protocols Ldap Connectivity Protocols Ldap POP3 SetupConnectivity Protocols Http UPnP Discovery WebDAVBonjour Language Emulations Services Printing Print ModePCL Services Printing Language EmulationServices Printing Language Emulation 204 Defaults Services MailServices Mail Default Public Address BookInternet Fax Fax Services Fax Fax Repository SetupFax Received Options Services Network General Scanning Scan Template Management Services Network File Repository Setup ScanningDefault Template Validation ServersServices Network Advanced Scanning Xerox Services Xerox Communication Server Services Scan to HomeSoftware Upgrades Manual UpgradeAccounting Xerox Standard Manage Accounting Services Xerox ServicesCustom Validation Options Services Custom ServicesAccounting Xerox Standard AccountingGroup Accounts Accounting Xerox Standard Customize User Prompts Configuration Accounting TypeVerify User Details Verify User Details for Printer/Direct Fax JobsConfiguration 218 Accounting Accounting Login Screen Settings Security Authentication Configuration Authentication ConfigurationAuthentication Required Failed Access Log Security Authentication Authentication ConfigurationDevice Default State Configuration SetupGroups Security Create Create Authorization GroupsAuthorization Setup Remote Authentication SystemSecurity Remote SMB Server Authentication 5225A/5230A Unbounded Port Security IP FilteringUnbounded PortSecurity Machine Digital Upload Signed Certificate Verify Shared Key IKE Authentication MethodSecurity IP Sec Shared KeyDisplay the list Security Certificate Certificate Order ManagementRetype Password Enable IeeeAuthentication Method Login Name Device NameSecurity Settings Location System AdministratorSupport Phone NumberSupply Phone Number Services Phone NumberXerox Support Customer Support Phone NumberCentreWare Internet Services 232 Procedure for Quick Network Setup Using TCP/IP Quick Network Setup DhcpPrerequisites for Quick Network Setup Using TCP/IP Configuring an IP Address via DhcpQuick Network Setup Static IP Windows TCP/IP Information Checklist NetWareNetWare Environments IPX/SPX frame types NetWare InstallationInstallation Procedure Target computersTest Print Network Communication SetupNetWare Setup Computer SetupNetWare Setup Computer SetupTest Print Unix TCP/IP Unix TCP/IP Installation Unix TCP/IP EnvironmentsInterface 242 Workstation Setup Print language/mode/logical printerPrinter Name Print Language/Mode/Logical Printer Solaris IP address tab PrinterName SunOSHP-UX Using the Command Window TTY MethodUsing the System Administrator Manager SAM GUI Method Solaris/HP-UX PrintingPrint lpr Job numberDelete lprm ParameterPrinter Status Examples +intervalParameter Description OptionFunction Selecting a paper traySelecting a paper output tray Selecting a paper typeSpecifying double-sided printing Specifying collation Specifying paper size and double-sided printingSpecifying the print mode Specifying staplingPrinting EtherTalk Environments EtherTalkWorkstation Setup EtherTalk InstallationMicrosoft Networking SMB Installation SMB EnvironmentsConnection Protocol Install the print driver on the computer 262 TCP/IP LPD or Port9100 TCP/IP LPD or Port9100 Environments TCP/IP LPD or Port9100 Installation265 266 USB Port USB Port Environment USB Port InstallationUSB Port Communication Setup USB Port Communication SetupAuto Eject Time Adobe Communication Protocol IPP Environment IPP Internet Printing ProtocolIPP Installation 272 Test Print Computer SetupPrinter Environment Settings 274 Mail Overview Scan to E-mail Mail Print Mail Notification ServiceNotify Job End by E-mail System Requirements Mail InstallationCorrespondent Specifications Mail Environments278 Mail Setting Setup Scan to E-mail Test Mail281 Mail Environment Settings 282 Scanning with the machine Scanning OverviewScanning Process Scan to E-mail SetupPrerequisites for Scan to E-mail Setup Data to Set Up E-mail Install Comments RequirementProcedure for Scan to E-mail Setup Symptom Possible Cause Resolution/Validation Scan to Mailbox SetupScan to E-mail Troubleshooting Prerequisites for Scan to Mailbox SetupData to Set Up Scan to Install Comments Mailbox Requirement Prerequisites for Network Scanning Setup Network Scanning SetupProcedure for Network Scanning Setup Scan to Home SetupPrerequisites for Scan to Home Setup Procedures for Scan to Home SetupAt Your Workstation Scan to PC Setup FTP Prerequisites for Scan to PC Setup FTPData to Set Up Scan to PC Install Comments Scan to PC Setup SMB Procedure for Scan to PC Setup FTPPrerequisites for Scan to PC Setup SMB Procedure for Scan to PC Setup SMB Job Flow Service Setup294 Internet Fax Overview Internet FaxInternet Fax Installation Internet Fax EnvironmentsTest Internet Fax Internet Fax Installation 298 Test Internet Fax 300 Server Fax Environments Server Fax OverviewTest Server Fax Transmission Server Fax InstallationFax Server Installation and Configuration Fax Server Installation and ConfigurationMachine Configuration Test Server Fax Transmission Security Encryption/Digital Signature Types of Encryption/Digital Signature Services AvailableMail Encryption/Digital Signature Configuration of Https SSL/TLS Communication EncryptionInstallation Overview Configuration on the MachineConfiguration on a Computer Configuring Certificates with CentreWare Internet ServicesConfiguration of E-mail Encryption/Digital Signature Page No settings are required on a recipient computer Supported E-mail Applications 312 To enable IPsec Configuration of IPsec314 Users Controlled by Authentication Overview of AuthenticationUnauthenticated Users Types of AuthenticationAuthenticated Users with System Administrator Privileges Authenticated Users with Account Administrator PrivilegesFunctions Controlled by Authentication Local AccessXerox Secure Access Authentication for Job Flow Sheets and Mailboxes Remote AccessCentreWare Internet Services Mailbox Job Flow Sheet System Administrator Shared Job Flow SheetJob Flow Sheet Types Generally Shared Job Flow SheetWhen the Authentication Feature is Not Enabled Created using Create Mailbox on the Setup screenCreated using Create Job Flow Sheet on the Setup screen When the Authentication Feature is Enabled Types of Mailboxes Authenticated Users Job Flow OperationsSystem Administrator Job Flow Operations System Administrator Shared MailboxGeneral Users System Administrator Mailbox Personal MailboxOperations Personal GenerallyOwner Other System Administrator Mailbox Operations Authenticated Users Mailbox OperationsLinking Job Flow Sheets to Mailboxes JobGeneral Users Mailbox System Administrator Job Flow Job Flow Shared byOwner Other Trator Overview of Account Administration Types of Account AdministrationManagement Features and Services Accounting Restricted UseAccount Per AccountService Accounting Restrictions on Use CorrespondingLimit Jobs that Can be Managed for Each Service Account Manageable JobsItems Manageable Items Account User JobsAccount Services Information Document Manageable ItemsScan Installation Checklist Xerox Standard AccountingOverview At Your Computer Enabling Xerox Standard Accounting from Internet ServicesCreating a User Account and Setting Usage Limits Creating a Group AccountAt the Machine Maximum Usage Limits and Resetting Individual Usage LimitsUsing XSA at the machine To Reset User LimitsResetting Usage Data Printing a Usage ReportEnabling XSA in your Print Drivers To make a Back-up file 802.1x AuthenticationTo Restore Settings or Clone Settings to another Machine Configuring 802.1x with CentreWare Internet ServicesPreparations Local Machine Authentication SetupRemote Authentication Setup Configuring Remote Authentication for Kerberos Solaris Configuring Remote Authentication for Kerberos WindowsConfiguring Remote Authentication for Ldap Configuring Remote Authentication for SMBCustom Filters Ldap AuthenticationLdap Group Access Ldap User MappingsEnabling Network Authentication Network Authentication SetupEnabling the Accounting Option in Workstation Print Drivers Xerox Secure Access SetupSecure Access and Accounting Information ChecklistEnabling Specific Xerox Secure Access Settings Using Secure Access Adding the Secure Access to the Server348 Fault Clearance Procedure Problem SolvingPaper Jams 351 352 Paper Jams in Cover a Green Lever A1Green Lever A2 Paper Jams in Cover B Paper Jams in Cover E Paper Jams in Cover CTray Paper Jams in the High Capacity Tandem Tray OptionalAt the Exit of Tray Paper Jams in Tray 5 BypassPaper Jams in the Duplex Module Cover D Optional Paper Jams in the High Capacity Feeder OptionalUnder the Top Cover of Tray Office Finisher LX Top Cover Paper Jams in the Integrated Office Finisher OptionalPaper Jams in the Office Finisher LX Optional Integrated Office Finisher Top CoverOffice Finisher LX Transport Cover F Document Jams Stapler Faults Staple Jams in the Integrated Office Finisher Optional Lever R1 Staple Jams in the Office Finisher LX Optional365 Symptom Recommendation Common ProblemsSymptom Recommendation 368 Symptom Recommendation Network-related Problems Problem Solving ProcedureTroubleshooting When printing fails Cause Confirmation Method Action When the document cannot be deleted from the printer windowCause Confirmation Method Action When the machine is switched off Other Problem ActionMachine settings Client settingsWhen printing Printing using an SMB environmentAuthentication using SMB NetWare When printing failsCause Confirmation Method Action When there is no notification of error Unix 378 TCP/IP This section explains the restrictions for TCP/IP EtherTalk Problem Cause ActionBonjour operating environment BonjourName Change Rules Zone NameProblem Confirmation Method Action CentreWare Internet ServicesScanning Services Network access in an SMB environment When retrieving a document from a mailboxWhen polling from another fax machine Using Tiff filesMail Services Internet/Intranet Connection Problem Action When you cannot connect to a web serverInternet/Intranet connections Scanning AuthenticationConnection to External Applications Custom Services IPv6 AddressesCode Description and Remedy Fault CodesCode Description and Remedy 392 Code Description and Remedy 394 Code Description and Remedy 396 Code Description and Remedy 398 Code Description and Remedy 400 401 402 Code Description and Remedy 404 Code Description and Remedy 406 Code Description and Remedy 408 Code Description and Remedy 410 Code Description and Remedy 412 Code Description and Remedy 414 Code Description and Remedy 416 Code Description and Remedy 418 Code Description and Remedy 420 Code Description and Remedy 422 Code Description and Remedy 424 Code Description and Remedy 426 Code Description and Remedy Message Description and Remedy Screen Messages429 Problem Solving 430 Machine Specifications SpecificationsDocument Feeder First Copy Out TimeWarm-up Time Document GlassPaper Supply Left Side Tray Paper OutputEnvelope Tray Center TrayFrequency Electrical SpecificationsPower Consumption Office Finisher LXSpecifications for the Fax Service Emulation Parameters PCL EmulationParameter Value 438 439 Machine Software Upgrade Prepare for the UpgradeParameter Item No Value Xerox Extensible Interface Platform Xeip Configuring Xeip 443 Appendix 444 Numerics Index446 447 448 449 450 451 452 453 454