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| Fault Codes |
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| Code | Description and Remedy |
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| An Authentication Agent error occurred. The login name or password for | |
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| obtaining domain user information was not correct. Enter the correct login name |
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| and password. |
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| A timeout occurred while Authentication Agent was to be connected to the | |
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| database or to Active Directory. Check if Authentication Agent is able to be |
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| connected to the database or to Active Directory. For more details, refer to the |
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| manual provided with Authentication Agent. |
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| A timeout occurred, because the database connected to Authentication Agent | |
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| was overloaded. Wait for a while, and then try again. If the problem persists, |
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| check the status of Authentication Agent. For more details, refer to the manual |
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| provided with Authentication Agent. |
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| An error occurred on Authentication Agent. Check the status of Authentication | |
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| Agent. For details, refer to the manual provided with Authentication Agent. |
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| The machine received an unknown error from Authentication Agent. Contact the | |
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| Xerox Welcome Center. |
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| A Remote Download parameter error occurred. Check if the parameters used to | |
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| access the Remote Download server, are set correctly. |
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| A communication error occurred between Authentication Agent and the | |
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| machine. Check the network cable connection and Authentication Agent |
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| settings. Also print a Configuration Report, and if a DNS address is set under |
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| “Server Name/IP Address”, check if the DNS server is working. |
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| The database for temporary users on Active Directory or Authentication Agent | |
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| stores multiple entries with the same IC card information. Modify the entries so |
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| that the temporary user information is not duplicated in the database. |
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| A Remote Download server authentication error occurred. Check the login | |
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| name and password to access the Remote Download server. If the problem |
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| persists, contact the Xerox Welcome Center. |
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| An error occurred on Authentication Agent. Contact the Xerox Welcome Center. | |
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| The job ticket memory space is not sufficient. Increase the memory space in the | |
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| System Administration mode, reboot the machine, and then submit a job. |
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| The job ticket contains invalid parameter values. Correct the parameter values, | |
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| and then submit a job. |
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| The paper type, size, weight, or color specified in the job ticket is not supported | |
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| by the machine. |
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| The machine could not parse syntax in the job ticket. Check if the application | |
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| that generated the job ticket is correctly installed and working. Also check if the |
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| version of the application is compatible with the machine. |
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| The machine failed to transfer data via FTP using the Scan to PC service | |
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| because the host or server name of the FTP server could not be resolved. |
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| Check the connection to the DNS server. Check if the FTP server name is |
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| registered correctly on the DNS server. |
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| The machine failed to transfer data via FTP using the Scan to PC service | |
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| because the DNS server address was not registered. Specify the correct DNS |
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| server address. Or, specify the destination FTP server using its IP address. |
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