Fault Codes

 

 

 

 

Code

Description and Remedy

 

 

 

 

 

 

 

016-554

An Authentication Agent error occurred. The login name or password for

 

 

obtaining domain user information was not correct. Enter the correct login name

 

 

and password.

 

 

 

 

016-555

A timeout occurred while Authentication Agent was to be connected to the

 

 

database or to Active Directory. Check if Authentication Agent is able to be

 

 

connected to the database or to Active Directory. For more details, refer to the

 

 

manual provided with Authentication Agent.

 

 

 

 

016-556

A timeout occurred, because the database connected to Authentication Agent

 

 

was overloaded. Wait for a while, and then try again. If the problem persists,

 

 

check the status of Authentication Agent. For more details, refer to the manual

 

 

provided with Authentication Agent.

 

 

 

 

016-557

An error occurred on Authentication Agent. Check the status of Authentication

 

 

Agent. For details, refer to the manual provided with Authentication Agent.

 

 

 

 

016-558

The machine received an unknown error from Authentication Agent. Contact the

 

 

Xerox Welcome Center.

 

 

 

 

016-559

A Remote Download parameter error occurred. Check if the parameters used to

 

 

access the Remote Download server, are set correctly.

 

 

 

 

016-560

A communication error occurred between Authentication Agent and the

 

 

machine. Check the network cable connection and Authentication Agent

 

 

settings. Also print a Configuration Report, and if a DNS address is set under

 

 

“Server Name/IP Address”, check if the DNS server is working.

 

 

 

 

016-562

The database for temporary users on Active Directory or Authentication Agent

 

 

stores multiple entries with the same IC card information. Modify the entries so

 

 

that the temporary user information is not duplicated in the database.

 

 

 

 

016-564

A Remote Download server authentication error occurred. Check the login

 

 

name and password to access the Remote Download server. If the problem

 

 

persists, contact the Xerox Welcome Center.

 

 

 

 

016-569

An error occurred on Authentication Agent. Contact the Xerox Welcome Center.

 

 

 

 

016-570

The job ticket memory space is not sufficient. Increase the memory space in the

 

 

System Administration mode, reboot the machine, and then submit a job.

 

 

 

 

016-571

The job ticket contains invalid parameter values. Correct the parameter values,

 

 

and then submit a job.

 

 

 

 

016-572

The paper type, size, weight, or color specified in the job ticket is not supported

 

 

by the machine.

 

 

 

 

016-573

The machine could not parse syntax in the job ticket. Check if the application

 

 

that generated the job ticket is correctly installed and working. Also check if the

 

 

version of the application is compatible with the machine.

 

 

 

 

016-574

The machine failed to transfer data via FTP using the Scan to PC service

 

 

because the host or server name of the FTP server could not be resolved.

 

 

Check the connection to the DNS server. Check if the FTP server name is

 

 

registered correctly on the DNS server.

 

 

 

 

016-575

The machine failed to transfer data via FTP using the Scan to PC service

 

 

because the DNS server address was not registered. Specify the correct DNS

 

 

server address. Or, specify the destination FTP server using its IP address.

 

 

 

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Xerox 5225A, 5230A manual Code Description and Remedy