Common Problems, Symptom Recommendation | Xerox 5230A, 5225A

15 Problem Solving

Common Problems

If you are experiencing difficulties using the machine, check the suggestions in the following tables for advice. If this does not remedy the problem, refer to Fault Clearance Procedure on page 349.

Symptom	Recommendation


The machine will not power on.	• Check the power cord.
	• Check that the power switch is in the ON
	position.
	• Check that the RESET button on the back
	of the machine is not in the tripped
	(popped up) position. Push the button to
	reset.
	• Check that the AC outlet is supplying
	voltage. Connect another appliance to the
	outlet to verify the voltage supply.

The document will not feed through the	• Check that the document feeder is not
document feeder.	overloaded. The document feeder can
	hold a maximum of 50 sheets.
	• Check that the document is fully inserted
	into the document feeder.

The machine does not display the High	• Check that no paper trays are open. If a
Capacity Tandem Tray (or one of the paper	tray is ajar, the machine cannot sense its
trays) as one of the Paper Supply selections.	connection.
	• Open and close each paper tray and the
	High Capacity Tandem Tray. If this does
	not rectify the problem, then power the
	machine off and then on.

The machine does not display the finisher	• Check that the cables from the finisher are
options.	securely connected to the machine.
	• Slide the Finisher into its correct position.
	• The machine configures itself when
	additional options are attached.

The machine does not accept documents into	• Check with the System Administrator
memory.	about available memory.
	• If memory is almost full, print and delete
	unnecessary files.

The machine displays a memory full error	• Check with the System Administrator
message.	about available memory.
	• Divide the remaining pages of the job into
	several small jobs and run the job again.

The machine displays a tray fault.	• Follow the steps below.
	1. Open the paper tray.
	2. Move the paper tray guides away from
	the paper.
	3. Move the paper tray guides against the
	paper so that they are just touching the
	paper.
	4. Power the machine off and then on.

366

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Xerox 5230A, 5225A manual Common Problems, Symptom Recommendation

Contents

User Guide Products Subject To Ordinary Export Regulations Products Subject To Supplementary Export Regulations Table of Contents Setups Machine Status Connectivity & Network Setup Port Settings CentreWare Internet Services 149 Printer Environment Settings 233 Unix TCP/IP Mail Environment Settings 275 Scanner Environment Settings 283 Server Fax 301 Authentication and Account Administration 315Internet Fax 295 Security Encryption/Digital Signature 305 Problem Solving 349 Appendix 431 Index 445Page Xerox Welcome Center Serial Number Orientation Language Displayed on the Touch ScreenConventions Long Edge Feed LEF Text in Square Brackets Text in Angle BracketsItalic Typeface Related Information Sources Loading Paper Preparing Paper for LoadingTrays 1 & 2/Two Tray Module Trays 3 High Capacity Tandem Tray Trays 3 Bypass Tray Tray High Capacity Feeder Tray Loading Paper Auto Tray Switching Envelope Tray Supported Paper Sizes Storing and Handling PaperSupported Paper Sizes and Types Paper Trays Standard Sizes Available blank Not available Output Trays/Duplex Module Standard Sizes Tray Module Finisher Output Trays/Duplex Module Non-standard Sizes Supported Paper TypesPaper Trays Non-standard Sizes Paper Trays Output Trays/Duplex Module Paper Type Paper and Other Media Control Panel and Touch Screen Cleaning the MachineOrdering Supplies Document Glass and Document Feeder Glass Replacing the Drum Cartridge Document Feeder RollersRemoving the Old Drum Cartridge Inserting the New Drum Cartridge Replacing the Toner Cartridge Loading Staples in the Integrated Office Finisher Optional Removing the Old Toner CartridgeInserting the New Toner Cartridge Maintenance Loading Staples in the Office Finisher LX Optional Maintenance Emptying the Hole Punch Waste Container Optional Maintenance Job Status Job Status Active Jobs Pop-up MenuJob Screen Completed Jobs Show Child Jobs Secure Print Jobs & MoreJob Attributes Print this job History Report Go to Charge PrintRefresh Document List Select All Private Charge PrintSecure Print Print Sample Set Document/Type Delayed PrintPublic Mailbox Stored Date Undelivered Faxes Resend Fax Screen Address Book Starting Rate Machine Status Machine Information General Information Paper Tray Status PCL Emulation Print ModeSetup Off-line Password Overwrite Hard DiskPrint Reports Job Status/Activity Report Copy Reports Printer Reports Scan Reports Job Template List Fax ReportsReports Fax Comments List Mailbox List Job Counter ReportAuditron Reports Automatically Printed Reports/Lists Supplies FaultsFax Receiving Mode Manual Receive Billing Information Billing InformationUser Account Billing Information System Settings SetupTools Authentication/Security Settings Accounting Machine Status Setting Procedure Enter the System Administration Mode Configure a Feature Exit the System Administration Mode System Settings Common Service SettingsMain Menu on the Tools Screen Machine Clock/Timers Audio Tones Screen/Button Settings Service Screen After Auto Clear Screen Default at Power OnService Screen Default Auto Display of Login Screen Custom Paper Name / Color Paper Tray SettingsPaper Tray Attributes on Setup Screen Paper Tray Attributes Paper Tray Attributes During Loading Tray 5 Paper Size DefaultsAuto Tray Switching Control Paper Tray Priority Image Quality Reports Print Reports Button Maintenance Sided ReportRecipient on Activity Report Delete All Data Finisher AdjustmentInitialize Hard Disk Software Options Watermark Default Watermark EffectDefault Watermark Date Format Other Settings Extended Tray Module Default Print Paper SizePaper Size Settings Auto Job Promotion Document Glass Document Feeder Size Width Length Setups Tray 1 Tray 6 HCF Size Width Length Millimeters/Inches Tray 1 ConfigurationService Rep. Restricted Operation Keyboard Input Restriction Copy Service Settings Copy DefaultsCopy Tab Original Type Paper SupplyReduce/Enlarge Lighten/Darken Image Rotation Direction Image Shift SideImage Rotation Original Orientation Annotations Apply Date Stamp To Annotations Comment PositionAnnotations Date Stamp Annotations Date Stamp Position Copy Control Original Size Defaults Reduce/Enlarge Presets Connectivity & Network Setup Port SettingsPreset 1 to Bonjour NetWareEtherTalk Port Protocol Settings Machine’s E-mail Address/Host Name Proxy Server Settings Outgoing/Incoming E-mail Settings Authentication System Setup Remote Authentication Server SettingsSmtp Server Settings Domain Filtering SMB Server Settings Security SettingsKerberos Server Settings SSL/TLS Settings Mime Settings IPSec Settings Ieee 802.1x Settings Print Service Settings Mail Receive ProtocolOutput Destination for E-mail Job Ticket Memory WorkCentre 5225A/5230A Allocate MemoryPostScript Memory Receiving Buffer USB Receiving Buffer NetWare Receiving Buffer SMBReceiving Buffer IPP Print Area Receiving Buffer EtherTalkReceiving Buffer Port Substitute Tray Banner Sheet Unregistered FormsPrint User ID Banner Sheet Tray Color Scanning WorkCentre 5225A/5230A Scan Service SettingsScan Defaults File Format Shadow Suppression WorkCentre 5225A/5230A ResolutionContrast WorkCentre 5225A/5230A Color Space WorkCentre 5225A/5230A Scan to PC Defaults Output Size Defaults Output Size 1 to Shadow Suppression Level WorkCentre 5225A/5230A Saturation WorkCentre 5225A/5230ABackground Suppression Level WorkCentre 5225A/5230A Tiff Format Fax Service Settings Screen DefaultsFax Defaults Fax Control Re-enter Broadcast Recipients Mixed Sized Originals Scan ModeRe-enter Recipients Re-enter Speed Dial Recipients Sender ID Manual Send/Receive DefaultFax Receiving Mode Save Undelivered Faxes Sided Printing Mailbox Selector SetupPages Up On Receipt Reduce 8.5×11 SEF Original to A4 SEF Mailbox Receive Display Priority 1 to Output Destination SetupFax Received Options Direct Fax Local Terminal Information Local Name Internet Fax Control Mail/Internet Fax Service Settings Mail Control Maximum Total Data Size WorkCentre 5225A/5230A Mail Sending When Search FailedMaximum Data Size per E-mail WorkCentre 5225A/5230A Maximum Split Count WorkCentre 5225A/5230A Mailbox/Stored Document Settings Mailbox Service Settings Stored Document Settings Setup Job Flow Service Settings Check Mailbox Passcode Create MailboxMailbox Name Delete Documents After Retrieval Stored Programming Link Job Flow Sheet to Mailbox ScreenRegistering Operations with a Job Number Create Job Flow Sheet Create Job Flow Sheet Screen Send as Fax DescriptionKeyword Send as Internet Fax With Fax selected Description Default Create Job Flow Sheet KeywordAdd Address Book Entry Description Default Refer to Add Fax Comment on With Internet Fax selected Description Default With E-mail selected Description Create Fax Group Recipients With Server selected Description Accounting Add Fax CommentPaper Tray Attributes User Name Create/View User AccountsUser ID Passcode Account Limit Reset Total ImpressionsReset User Account User Role Reset User Accounts View Accounts System Administrator’s Meter Copy Jobs Accounting Type Accounting Login Screen Settings Fax Billing Data Copy Activity Report Authentication/Security SettingsAuto Reset of User Billing Information Charge Rate per Unit System Administrator’s Login ID System Administrator SettingsAuthentication System Administrator’s Passcode Device Access Login TypeAccess Control Service Access Feature Access Reset User AccountsCreate Authorization Groups Create/View User Accounts Failed Access Log User Details SetupAllow user to disable active settings Display Login Status System Administrator Maximum Login Attempts Charge / Private Print SettingsPasscode Policy Allow User to Disable Active Settings Job Status DefaultReceive Control Completed Jobs View Access ToActive Jobs View Hide Job Details Number of Overwrites Scheduled Image Overwrite Setups 148 CentreWare Internet Services Information Checklist Installation Procedure CentreWare Internet Services EnvironmentsCentreWare Internet Services Installation Network Communication Setup When IPv4 Mode or Dual Stack is selected in step When IPv6 Mode or Dual Stack is selected in step Test Access Header Panel Selecting Transport ProtocolsScreen Layout Logo Panel Services Category Name ServicesMain Panel Services General Default User ID and PasscodeStatus Trays Consumables ConsumablesOutput Destination SMart Kits Job History List JobsActive Jobs Job History Host Interface Job History Group Parent JobsCount Time Completed Error History PrintJob Submission Feature Description Scan Job TemplatesTemplates Delete New Distribution TemplateDistribution Copy File Login NameFields Default Value Optional Add Destination Edit Scanning Original Type Network Color ScanningScanning WorkCentre 5225A/5230A Sided Color Scanning WorkCentre 5225A/5230A Advanced Lighten/Darken Settings WorkCentre 5222/5225 5230 Image OptionsWorkCentre 5225A/5230A Resolution WorkCentre 5225A/5230A Background Reduce Adjustment Orientation Original SizeLayout Original Enlarge Output Size Format Edit Filing DocumentOptions Name Document Document Name Network Optimized for Mailbox Mailbox Document List Retrieve Edit Mailbox Mailbox Setup Job Flow SheetsJob Flow Sheets List Job Flow Sheets Common Attributes Print Send as Fax Send as Internet Fax Send as E-mail FTP Transfer SMB Transfer Shared Name Properties Configuration Overview Connectivity and Printing Properties FeaturesFeature Setting items Services Configuration Overview Services Mappings on Machine Model Administrator’s E-mail AddressGeneral Setup Configuration Serial Number Saver Settings General Setup Paper Settings Paper TypePower Time to Low Power Mode Saver/Energy Time to Sleep Mode Feature Setting items Hide Feature Details General Setup CloningView Feature Details Install Clone File General Setup Alert Notification Registration General Setup SMartESolutions Meter Assistant WSD Connectivity Physical Ethernet Connections Protocols EtherTalk Connectivity Protocols NetWare SLP Connectivity Protocols TCP/IP Connectivity Protocols TCP/IP DHCP/DDNS Connectivity Protocol Snmp Configuration Connectivity Protocols Snmp Configuration Connectivity Protocols Snmp Configuration Microsoft Networking Connectivity Protocols Microsoft Networking Connectivity Protocols Smtp Server Ldap Connectivity Protocols Ldap POP3 Setup Connectivity Protocols Ldap Connectivity Protocols Http UPnP Discovery WebDAVBonjour Services Printing Print Mode Language Emulations Services Printing Language Emulation PCL Services Printing Language Emulation 204 Services Mail Defaults Services Mail Default Public Address BookInternet Fax Fax Services Fax Fax Repository SetupFax Received Options Services Network General Scanning Validation Servers Services Network File Repository Setup ScanningDefault Template Scan Template Management Services Network Advanced Scanning Manual Upgrade Services Scan to HomeSoftware Upgrades Xerox Services Xerox Communication Server Custom Services Services Xerox ServicesCustom Validation Options Services Accounting Xerox Standard Manage Accounting Accounting Xerox Standard AccountingGroup Accounts Accounting Xerox Standard Verify User Details for Printer/Direct Fax Jobs Configuration Accounting TypeVerify User Details Customize User Prompts Configuration 218 Accounting Accounting Login Screen Settings Security Authentication Configuration Authentication ConfigurationAuthentication Required Setup Security Authentication Authentication ConfigurationDevice Default State Configuration Failed Access Log Remote Authentication System Security Create Create Authorization GroupsAuthorization Setup Groups Security Remote SMB Server Authentication Port Security IP FilteringUnbounded 5225A/5230A Unbounded Port Security Machine Digital Upload Signed Certificate Shared Key IKE Authentication MethodSecurity IP Sec Verify Shared Key Security Certificate Certificate Order Management Display the list Login Name Device Name Enable IeeeAuthentication Method Retype Password Security Settings Phone Number System AdministratorSupport Location Customer Support Phone Number Services Phone NumberXerox Support Supply Phone Number CentreWare Internet Services 232 Configuring an IP Address via Dhcp Quick Network Setup DhcpPrerequisites for Quick Network Setup Using TCP/IP Procedure for Quick Network Setup Using TCP/IP Quick Network Setup Static IP Windows TCP/IP Information Checklist NetWareNetWare Environments Target computers NetWare InstallationInstallation Procedure IPX/SPX frame types Computer Setup Network Communication SetupNetWare Setup Test Print NetWare Setup Computer SetupTest Print Unix TCP/IP Unix TCP/IP Installation Unix TCP/IP EnvironmentsInterface 242 Workstation Setup Print language/mode/logical printerPrinter Name Print Language/Mode/Logical Printer Solaris SunOS IP address tab PrinterName Using the Command Window TTY Method HP-UX Using the System Administrator Manager SAM GUI Method Printing Solaris/HP-UX Job number Print lpr Parameter Delete lprm Printer Status +interval Examples Selecting a paper tray OptionFunction Parameter Description Selecting a paper output tray Selecting a paper typeSpecifying double-sided printing Specifying paper size and double-sided printing Specifying collation Specifying the print mode Specifying staplingPrinting EtherTalk EtherTalk Environments EtherTalk Installation Workstation Setup Microsoft Networking SMB Installation SMB EnvironmentsConnection Protocol Install the print driver on the computer 262 TCP/IP LPD or Port9100 TCP/IP LPD or Port9100 Installation TCP/IP LPD or Port9100 Environments 265 266 USB Port USB Port Communication Setup USB Port InstallationUSB Port Communication Setup USB Port Environment Auto Eject Time Adobe Communication Protocol IPP Internet Printing Protocol IPP Environment IPP Installation 272 Computer Setup Test Print Printer Environment Settings 274 Scan to E-mail Mail Print Mail Notification Service Mail Overview Notify Job End by E-mail Mail Environments Mail InstallationCorrespondent Specifications System Requirements 278 Mail Setting Setup Test Mail Scan to E-mail 281 Mail Environment Settings 282 Scanning Overview Scanning with the machine Data to Set Up E-mail Install Comments Requirement Scan to E-mail SetupPrerequisites for Scan to E-mail Setup Scanning Process Procedure for Scan to E-mail Setup Prerequisites for Scan to Mailbox Setup Scan to Mailbox SetupScan to E-mail Troubleshooting Symptom Possible Cause Resolution/Validation Data to Set Up Scan to Install Comments Mailbox Requirement Network Scanning Setup Prerequisites for Network Scanning Setup Scan to Home Setup Procedure for Network Scanning Setup Prerequisites for Scan to Home Setup Procedures for Scan to Home SetupAt Your Workstation Scan to PC Setup FTP Prerequisites for Scan to PC Setup FTPData to Set Up Scan to PC Install Comments Scan to PC Setup SMB Procedure for Scan to PC Setup FTPPrerequisites for Scan to PC Setup SMB Job Flow Service Setup Procedure for Scan to PC Setup SMB 294 Internet Fax Internet Fax Overview Internet Fax Installation Internet Fax EnvironmentsTest Internet Fax Internet Fax Installation 298 Test Internet Fax 300 Server Fax Overview Server Fax Environments Fax Server Installation and Configuration Server Fax InstallationFax Server Installation and Configuration Test Server Fax Transmission Machine Configuration Test Server Fax Transmission Types of Encryption/Digital Signature Services Available Security Encryption/Digital Signature Configuration on the Machine Configuration of Https SSL/TLS Communication EncryptionInstallation Overview Mail Encryption/Digital Signature Configuring Certificates with CentreWare Internet Services Configuration on a Computer Configuration of E-mail Encryption/Digital Signature Page No settings are required on a recipient computer Supported E-mail Applications 312 Configuration of IPsec To enable IPsec 314 Overview of Authentication Users Controlled by Authentication Authenticated Users with Account Administrator Privileges Types of AuthenticationAuthenticated Users with System Administrator Privileges Unauthenticated Users Functions Controlled by Authentication Local AccessXerox Secure Access Authentication for Job Flow Sheets and Mailboxes Remote AccessCentreWare Internet Services Generally Shared Job Flow Sheet System Administrator Shared Job Flow SheetJob Flow Sheet Types Mailbox Job Flow Sheet When the Authentication Feature is Not Enabled Created using Create Mailbox on the Setup screenCreated using Create Job Flow Sheet on the Setup screen When the Authentication Feature is Enabled System Administrator Shared Mailbox Authenticated Users Job Flow OperationsSystem Administrator Job Flow Operations Types of Mailboxes General Users System Administrator Mailbox Personal MailboxOperations Personal GenerallyOwner Other Authenticated Users Mailbox Operations System Administrator Mailbox Operations Linking Job Flow Sheets to Mailboxes JobGeneral Users Mailbox System Administrator Job Flow Job Flow Shared byOwner Other Trator Overview of Account Administration Types of Account AdministrationManagement Features and Services Per Account Restricted UseAccount Accounting Service Accounting Restrictions on Use CorrespondingLimit Jobs that Can be Managed for Each Service Account Manageable JobsItems Account User Jobs Manageable Items Account Services Information Document Manageable ItemsScan Installation Checklist Xerox Standard AccountingOverview Creating a Group Account Enabling Xerox Standard Accounting from Internet ServicesCreating a User Account and Setting Usage Limits At Your Computer To Reset User Limits Maximum Usage Limits and Resetting Individual Usage LimitsUsing XSA at the machine At the Machine Resetting Usage Data Printing a Usage ReportEnabling XSA in your Print Drivers Configuring 802.1x with CentreWare Internet Services 802.1x AuthenticationTo Restore Settings or Clone Settings to another Machine To make a Back-up file Local Machine Authentication Setup Preparations Remote Authentication Setup Configuring Remote Authentication for Kerberos Windows Configuring Remote Authentication for Kerberos Solaris Configuring Remote Authentication for SMB Configuring Remote Authentication for Ldap Ldap User Mappings Ldap AuthenticationLdap Group Access Custom Filters Network Authentication Setup Enabling Network Authentication Information Checklist Xerox Secure Access SetupSecure Access and Accounting Enabling the Accounting Option in Workstation Print Drivers Enabling Specific Xerox Secure Access Settings Adding the Secure Access to the Server Using Secure Access 348 Problem Solving Fault Clearance Procedure Paper Jams 351 352 Paper Jams in Cover a Green Lever A1Green Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover E Paper Jams in the High Capacity Tandem Tray Optional Tray Paper Jams in the High Capacity Feeder Optional Paper Jams in Tray 5 BypassPaper Jams in the Duplex Module Cover D Optional At the Exit of Tray Under the Top Cover of Tray Integrated Office Finisher Top Cover Paper Jams in the Integrated Office Finisher OptionalPaper Jams in the Office Finisher LX Optional Office Finisher LX Top Cover Office Finisher LX Transport Cover F Document Jams Stapler Faults Staple Jams in the Integrated Office Finisher Optional Staple Jams in the Office Finisher LX Optional Lever R1 365 Common Problems Symptom Recommendation Symptom Recommendation 368 Symptom Recommendation Network-related Problems Problem Solving ProcedureTroubleshooting When printing fails Cause Confirmation Method Action When the document cannot be deleted from the printer windowCause Confirmation Method Action Client settings Other Problem ActionMachine settings When the machine is switched off When printing Printing using an SMB environmentAuthentication using SMB When printing fails NetWare Cause Confirmation Method Action When there is no notification of error Unix 378 TCP/IP This section explains the restrictions for TCP/IP Problem Cause Action EtherTalk Zone Name BonjourName Change Rules Bonjour operating environment CentreWare Internet Services Problem Confirmation Method Action Scanning Services Using Tiff files When retrieving a document from a mailboxWhen polling from another fax machine Network access in an SMB environment Mail Services Internet/Intranet Connection Problem Action When you cannot connect to a web serverInternet/Intranet connections IPv6 Addresses AuthenticationConnection to External Applications Custom Services Scanning Fault Codes Code Description and Remedy Code Description and Remedy 392 Code Description and Remedy 394 Code Description and Remedy 396 Code Description and Remedy 398 Code Description and Remedy 400 401 402 Code Description and Remedy 404 Code Description and Remedy 406 Code Description and Remedy 408 Code Description and Remedy 410 Code Description and Remedy 412 Code Description and Remedy 414 Code Description and Remedy 416 Code Description and Remedy 418 Code Description and Remedy 420 Code Description and Remedy 422 Code Description and Remedy 424 Code Description and Remedy 426 Code Description and Remedy Screen Messages Message Description and Remedy 429 Problem Solving 430 Specifications Machine Specifications Document Glass First Copy Out TimeWarm-up Time Document Feeder Paper Supply Center Tray Paper OutputEnvelope Tray Left Side Tray Office Finisher LX Electrical SpecificationsPower Consumption Frequency Specifications for the Fax Service Emulation Parameters PCL EmulationParameter Value 438 439 Machine Software Upgrade Prepare for the UpgradeParameter Item No Value Xerox Extensible Interface Platform Xeip Configuring Xeip 443 Appendix 444 Index Numerics 446 447 448 449 450 451 452 453 454