15 Problem Solving
Code | Description and Remedy |
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An error occurred during conversion processing of the scan image. Instruct | |
| scanning again. |
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An error occurred on the disk during conversion processing of the scanned | |
| image, probably due to a disk malfunction. For details on replacing the hard |
| disk, contact the Xerox Welcome Center. |
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Unable to connect to the server during file forwarding by a Network Scanning | |
| server application. Ask the System Administrator to check the network and |
| server. |
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Unable to connect to the server. Verify the user login name, password and other | |
| information that are entered. |
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Unable to find the specified server path during file forwarding by a Network | |
| Scanning server application. Check the path name of the server currently set to |
| the job template. |
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A write to server error occurred during file forwarding by a Network Scanning | |
| server application. Confirm that there is sufficient space in the directory on the |
| server, and that access rights are present. |
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The file could not be sent by a Network Scanning server application due to | |
| insufficient space on the server. Delete unnecessary data from the server. |
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The scanned data could not be written due to insufficient space on the hard disk. | |
| Delete unnecessary data, or initialize the hard disk if the saved data are not |
| needed. |
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The server IP address set to the job template is incorrect. Specify the correct job | |
| template. |
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Failed to retrieve the file from the web browser. Take one of the following | |
| actions, and then try retrieving again. |
| • Refresh the browser page. |
| • Restart the browser. |
| • Switch the machine off and then back on. |
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The mail processing was interrupted due to insufficient hard disk space. Lower | |
| the image resolution or reduction/enlargement ratio, or divide the document into |
| smaller segments to send. |
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The number of the | |
| [Maximum Split Count]. Take one of the following actions: |
| 1. Lower the scan resolution for the |
| 2. Lower the image magnification for the |
| 3. Increase the value in [Maximum Data Size per |
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Access to the destination for the Scan to PC service or to the Network Scanning | |
| server application failed. Check if you are authorized to access the specified |
| destination or server. |
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A job history report was to be printed, but the specified job history could not be | |
| retrieved. The specified job history is not available. |
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The hard disk has run out of space. Delete unnecessary data, or initialize the | |
| hard disk if the saved data is not needed. |
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The media was incorrectly inserted. Insert the media correctly. | |
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A read error occurred on the media. Check the contents stored on the media | |
using a computer. | |
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