15 Problem Solving
Network-related Problems
Problem Solving Procedure
This section enables you to identify
1.Resolve any local copier or fax problems first. Do not attempt to resolve a network problem if the local copier and fax functions are not operating correctly.
2.Check that the machine has power and is switched on.
3.Check that the network cable is connected to the machine.
4.Check that the network cable is connected to the computer.
5.Check that the correct print driver for the machine is selected at the computer.
6.Check that the software application being used to send print jobs is set up correctly.
7.If printing and faxing options are not available from a computer,
8.Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem.
SMB
This section explains the troubleshooting procedures and restrictions while using an SMB environment.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
When the machine is not found from client computers
Cause | Confirmation Method | Action |
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The transport protocol is | When selecting [Searching | Match the SMB transport |
different between the client | as another computer] ([Start] | protocol between the |
and the machine. | > [Find] > [Computer]) on the | machine and each client. |
| client, the machine can be |
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| found. When opening the |
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| network computer to search |
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| for the machine, it cannot be |
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| found. |
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The network (subnet) is | When selecting [Searching | Set up the machine and client |
invalid. | as another computer] ([Start] | computers on the same |
| > [Find] > [Computer]) on the | networks. |
| client, the machine can be |
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| found. When opening the |
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| network computer to search |
|
| for the machine, it cannot be |
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| found. |
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