15 Problem Solving

Network-related Problems

Problem Solving Procedure

This section enables you to identify network-related machine problems. Use the following steps to identify and solve a problem.

1.Resolve any local copier or fax problems first. Do not attempt to resolve a network problem if the local copier and fax functions are not operating correctly.

2.Check that the machine has power and is switched on.

3.Check that the network cable is connected to the machine.

4.Check that the network cable is connected to the computer.

5.Check that the correct print driver for the machine is selected at the computer.

6.Check that the software application being used to send print jobs is set up correctly.

7.If printing and faxing options are not available from a computer, re-install the print driver on the computer.

8.Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem.

SMB

This section explains the troubleshooting procedures and restrictions while using an SMB environment.

Troubleshooting

The possible causes, confirmation methods, and actions are as follows.

When the machine is not found from client computers

Cause

Confirmation Method

Action

 

 

 

 

 

 

The transport protocol is

When selecting [Searching

Match the SMB transport

different between the client

as another computer] ([Start]

protocol between the

and the machine.

> [Find] > [Computer]) on the

machine and each client.

 

client, the machine can be

 

 

found. When opening the

 

 

network computer to search

 

 

for the machine, it cannot be

 

 

found.

 

 

 

 

The network (subnet) is

When selecting [Searching

Set up the machine and client

invalid.

as another computer] ([Start]

computers on the same

 

> [Find] > [Computer]) on the

networks.

 

client, the machine can be

 

 

found. When opening the

 

 

network computer to search

 

 

for the machine, it cannot be

 

 

found.

 

 

 

 

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Xerox 5230A, 5225A manual Network-related Problems, Problem Solving Procedure, Troubleshooting