Manuals / Xerox / Computer Equipment / All in One Printer

Xerox 5230A, 5225A manual Paper Jams in Cover B

Models: 5230A 5225A

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15Problem Solving

2.If the jammed paper is inside the

fuser unit, lower the green lever A2 in the direction of the arrow to open the fuser unit cover.

3. If the jammed paper is found in the fuser unit, hold the green lever and carefully remove the paper from the machine.

NOTE: Be careful not to touch the fuser unit. It may be hot.

4. Close Cover A until it latches, and then close Tray 5 (Bypass).

Paper Jams in Cover B

Follow the steps below to rectify paper jams in Cover B.

1.Open Cover B while lifting up

the release lever.

2. Remove the jammed paper.

3. Close Cover B until it latches.

NOTE: Firmly press the center of the cover to close it.

354

Image 354

Xerox 5230A, 5225A manual Paper Jams in Cover B

Contents

User Guide Products Subject To Ordinary Export Regulations Products Subject To Supplementary Export RegulationsTable of Contents Setups Machine StatusConnectivity & Network Setup Port Settings CentreWare Internet Services 149 Printer Environment Settings 233 Unix TCP/IPMail Environment Settings 275 Scanner Environment Settings 283Server Fax 301 Authentication and Account Administration 315Internet Fax 295 Security Encryption/Digital Signature 305Problem Solving 349 Appendix 431 Index 445Page Xerox Welcome Center Serial NumberOrientation Language Displayed on the Touch ScreenConventions Long Edge Feed LEFText in Square Brackets Text in Angle BracketsItalic Typeface Related Information Sources Loading Paper Preparing Paper for LoadingTrays 1 & 2/Two Tray Module Trays 3 High Capacity Tandem Tray Trays 3 Bypass Tray Tray High Capacity Feeder Tray Loading Paper Auto Tray Switching Envelope TraySupported Paper Sizes Storing and Handling PaperSupported Paper Sizes and Types Paper Trays Standard SizesAvailable blank Not available Output Trays/Duplex Module Standard Sizes Tray Module FinisherOutput Trays/Duplex Module Non-standard Sizes Supported Paper TypesPaper Trays Non-standard Sizes Paper TraysOutput Trays/Duplex Module Paper TypePaper and Other Media Control Panel and Touch Screen Cleaning the MachineOrdering Supplies Document Glass and Document Feeder GlassReplacing the Drum Cartridge Document Feeder RollersRemoving the Old Drum Cartridge Inserting the New Drum Cartridge Replacing the Toner Cartridge Loading Staples in the Integrated Office Finisher Optional Removing the Old Toner CartridgeInserting the New Toner Cartridge Maintenance Loading Staples in the Office Finisher LX Optional Maintenance Emptying the Hole Punch Waste Container Optional Maintenance Job Status Job StatusActive Jobs Pop-up MenuJob Screen Completed Jobs Show Child Jobs Secure Print Jobs & MoreJob Attributes Print this job History ReportGo to Charge PrintRefresh Document ListSelect All Private Charge PrintSecure Print PrintSample Set Document/Type Delayed PrintPublic Mailbox Stored DateUndelivered Faxes Resend Fax ScreenAddress Book Starting RateMachine Status Machine InformationGeneral Information Paper Tray StatusPCL Emulation Print ModeSetup Off-linePassword Overwrite Hard DiskPrint Reports Job Status/Activity Report Copy ReportsPrinter Reports Scan ReportsJob Template List Fax ReportsReports Fax Comments ListMailbox List Job Counter ReportAuditron Reports Automatically Printed Reports/Lists Supplies FaultsFax Receiving Mode Manual ReceiveBilling Information Billing InformationUser Account Billing Information System Settings SetupTools Authentication/Security Settings AccountingMachine Status Setting Procedure Enter the System Administration ModeConfigure a Feature Exit the System Administration ModeSystem Settings Common Service SettingsMain Menu on the Tools Screen Machine Clock/Timers Audio Tones Screen/Button Settings Service Screen After Auto Clear Screen Default at Power OnService Screen Default Auto Display of Login ScreenCustom Paper Name / Color Paper Tray SettingsPaper Tray Attributes on Setup Screen Paper Tray AttributesPaper Tray Attributes During Loading Tray 5 Paper Size DefaultsAuto Tray Switching Control Paper Tray PriorityImage Quality ReportsPrint Reports Button Maintenance Sided ReportRecipient on Activity Report Delete All Data Finisher AdjustmentInitialize Hard Disk Software OptionsWatermark Default Watermark EffectDefault Watermark Date FormatOther Settings Extended Tray Module Default Print Paper SizePaper Size Settings Auto Job PromotionDocument Glass Document Feeder Size Width Length Setups Tray 1 Tray 6 HCF Size Width Length Millimeters/Inches Tray 1 ConfigurationService Rep. Restricted Operation Keyboard Input RestrictionCopy Service Settings Copy DefaultsCopy Tab Original Type Paper SupplyReduce/Enlarge Lighten/DarkenImage Rotation Direction Image Shift SideImage Rotation Original OrientationAnnotations Apply Date Stamp To Annotations Comment PositionAnnotations Date Stamp Annotations Date Stamp PositionCopy Control Original Size Defaults Reduce/Enlarge PresetsConnectivity & Network Setup Port SettingsPreset 1 to Bonjour NetWareEtherTalk PortProtocol Settings Machine’s E-mail Address/Host Name Proxy Server Settings Outgoing/Incoming E-mail Settings Authentication System Setup Remote Authentication Server SettingsSmtp Server Settings Domain FilteringSMB Server Settings Security SettingsKerberos Server Settings SSL/TLS SettingsMime Settings IPSec Settings Ieee 802.1x SettingsPrint Service Settings Mail Receive ProtocolOutput Destination for E-mail Job Ticket Memory WorkCentre 5225A/5230A Allocate MemoryPostScript Memory Receiving Buffer USBReceiving Buffer NetWare Receiving Buffer SMBReceiving Buffer IPP Print Area Receiving Buffer EtherTalkReceiving Buffer Port Substitute TrayBanner Sheet Unregistered FormsPrint User ID Banner Sheet TrayColor Scanning WorkCentre 5225A/5230A Scan Service SettingsScan Defaults File FormatShadow Suppression WorkCentre 5225A/5230A ResolutionContrast WorkCentre 5225A/5230A Color Space WorkCentre 5225A/5230AScan to PC Defaults Output Size Defaults Output Size 1 toShadow Suppression Level WorkCentre 5225A/5230A Saturation WorkCentre 5225A/5230ABackground Suppression Level WorkCentre 5225A/5230A Tiff FormatFax Service Settings Screen DefaultsFax Defaults Fax Control Re-enter Broadcast Recipients Mixed Sized Originals Scan ModeRe-enter Recipients Re-enter Speed Dial RecipientsSender ID Manual Send/Receive DefaultFax Receiving Mode Save Undelivered FaxesSided Printing Mailbox Selector SetupPages Up On Receipt Reduce 8.5×11 SEF Original to A4 SEFMailbox Receive Display Priority 1 to Output Destination SetupFax Received Options Direct FaxLocal Terminal Information Local NameInternet Fax Control Mail/Internet Fax Service Settings Mail Control Maximum Total Data Size WorkCentre 5225A/5230A Mail Sending When Search FailedMaximum Data Size per E-mail WorkCentre 5225A/5230A Maximum Split Count WorkCentre 5225A/5230AMailbox/Stored Document Settings Mailbox Service SettingsStored Document Settings Setup Job Flow Service SettingsCheck Mailbox Passcode Create MailboxMailbox Name Delete Documents After RetrievalStored Programming Link Job Flow Sheet to Mailbox ScreenRegistering Operations with a Job Number Create Job Flow Sheet Create Job Flow Sheet Screen Send as Fax DescriptionKeyword Send as Internet FaxWith Fax selected Description Default Create Job Flow Sheet KeywordAdd Address Book Entry Description Default Refer to Add Fax Comment onWith Internet Fax selected Description Default With E-mail selected DescriptionCreate Fax Group Recipients With Server selected DescriptionAccounting Add Fax CommentPaper Tray Attributes User Name Create/View User AccountsUser ID PasscodeAccount Limit Reset Total ImpressionsReset User Account User RoleReset User Accounts View AccountsSystem Administrator’s Meter Copy Jobs Accounting TypeAccounting Login Screen Settings Fax Billing DataCopy Activity Report Authentication/Security SettingsAuto Reset of User Billing Information Charge Rate per UnitSystem Administrator’s Login ID System Administrator SettingsAuthentication System Administrator’s PasscodeDevice Access Login TypeAccess Control Service AccessFeature Access Reset User AccountsCreate Authorization Groups Create/View User AccountsFailed Access Log User Details SetupAllow user to disable active settings Display Login StatusSystem Administrator Maximum Login Attempts Charge / Private Print SettingsPasscode Policy Allow User to Disable Active Settings Job Status DefaultReceive Control Completed Jobs View Access ToActive Jobs View Hide Job DetailsNumber of Overwrites Scheduled Image OverwriteSetups 148 CentreWare Internet Services Information ChecklistInstallation Procedure CentreWare Internet Services EnvironmentsCentreWare Internet Services Installation Network Communication SetupWhen IPv4 Mode or Dual Stack is selected in step When IPv6 Mode or Dual Stack is selected in stepTest Access Header Panel Selecting Transport ProtocolsScreen Layout Logo PanelServices Category Name ServicesMain Panel Services General Default User ID and PasscodeStatus TraysConsumables ConsumablesOutput Destination SMart KitsJob History List JobsActive Jobs Job HistoryHost Interface Job History Group Parent JobsCount Time CompletedError History PrintJob Submission Feature Description Scan Job TemplatesTemplates Delete New Distribution TemplateDistribution CopyFile Login NameFields Default Value Optional Add Destination EditScanning Original Type Network Color ScanningScanning WorkCentre 5225A/5230A Sided Color Scanning WorkCentre 5225A/5230AAdvanced Lighten/Darken Settings WorkCentre 5222/5225 5230 Image OptionsWorkCentre 5225A/5230A Resolution WorkCentre 5225A/5230A BackgroundReduce Adjustment Orientation Original SizeLayout Original Enlarge Output SizeFormat Edit Filing DocumentOptions Name Document Document NameNetwork Optimized for Mailbox Mailbox Document ListRetrieve Edit Mailbox Mailbox Setup Job Flow SheetsJob Flow Sheets List Job Flow Sheets Common Attributes PrintSend as Fax Send as Internet FaxSend as E-mail FTP TransferSMB Transfer Shared NameProperties Configuration Overview Connectivity and Printing Properties FeaturesFeature Setting items ServicesConfiguration Overview Services Mappings onMachine Model Administrator’s E-mail AddressGeneral Setup Configuration Serial NumberSaver Settings General Setup Paper Settings Paper TypePower Time to Low Power Mode Saver/Energy Time to Sleep ModeFeature Setting items Hide Feature Details General Setup CloningView Feature Details Install Clone FileGeneral Setup Alert Notification Registration General Setup SMartESolutions Meter AssistantWSD Connectivity Physical Ethernet Connections Protocols EtherTalkConnectivity Protocols NetWare SLPConnectivity Protocols TCP/IPConnectivity Protocols TCP/IP DHCP/DDNSConnectivity Protocol Snmp Configuration Connectivity Protocols Snmp Configuration Connectivity Protocols Snmp Configuration Microsoft NetworkingConnectivity Protocols Microsoft Networking Connectivity Protocols Smtp Server LdapConnectivity Protocols Ldap POP3 Setup Connectivity Protocols LdapConnectivity Protocols Http UPnP Discovery WebDAVBonjour Services Printing Print Mode Language EmulationsServices Printing Language Emulation PCLServices Printing Language Emulation 204 Services Mail DefaultsServices Mail Default Public Address BookInternet Fax Fax Services Fax Fax Repository SetupFax Received Options Services Network General Scanning Validation Servers Services Network File Repository Setup ScanningDefault Template Scan Template ManagementServices Network Advanced Scanning Manual Upgrade Services Scan to HomeSoftware Upgrades Xerox Services Xerox Communication ServerCustom Services Services Xerox ServicesCustom Validation Options Services Accounting Xerox Standard Manage AccountingAccounting Xerox Standard AccountingGroup Accounts Accounting Xerox Standard Verify User Details for Printer/Direct Fax Jobs Configuration Accounting TypeVerify User Details Customize User PromptsConfiguration 218 Accounting Accounting Login Screen Settings Security Authentication Configuration Authentication ConfigurationAuthentication Required Setup Security Authentication Authentication ConfigurationDevice Default State Configuration Failed Access LogRemote Authentication System Security Create Create Authorization GroupsAuthorization Setup GroupsSecurity Remote SMB Server Authentication Port Security IP FilteringUnbounded 5225A/5230A Unbounded PortSecurity Machine Digital Upload Signed Certificate Shared Key IKE Authentication MethodSecurity IP Sec Verify Shared KeySecurity Certificate Certificate Order Management Display the listLogin Name Device Name Enable IeeeAuthentication Method Retype PasswordSecurity Settings Phone Number System AdministratorSupport LocationCustomer Support Phone Number Services Phone NumberXerox Support Supply Phone NumberCentreWare Internet Services 232 Configuring an IP Address via Dhcp Quick Network Setup DhcpPrerequisites for Quick Network Setup Using TCP/IP Procedure for Quick Network Setup Using TCP/IPQuick Network Setup Static IP Windows TCP/IP Information Checklist NetWareNetWare Environments Target computers NetWare InstallationInstallation Procedure IPX/SPX frame typesComputer Setup Network Communication SetupNetWare Setup Test PrintNetWare Setup Computer SetupTest Print Unix TCP/IP Unix TCP/IP Installation Unix TCP/IP EnvironmentsInterface 242 Workstation Setup Print language/mode/logical printerPrinter Name Print Language/Mode/Logical Printer Solaris SunOS IP address tab PrinterNameUsing the Command Window TTY Method HP-UXUsing the System Administrator Manager SAM GUI Method Printing Solaris/HP-UXJob number Print lprParameter Delete lprmPrinter Status +interval ExamplesSelecting a paper tray OptionFunction Parameter DescriptionSelecting a paper output tray Selecting a paper typeSpecifying double-sided printing Specifying paper size and double-sided printing Specifying collationSpecifying the print mode Specifying staplingPrinting EtherTalk EtherTalk EnvironmentsEtherTalk Installation Workstation SetupMicrosoft Networking SMB Installation SMB EnvironmentsConnection Protocol Install the print driver on the computer 262 TCP/IP LPD or Port9100 TCP/IP LPD or Port9100 Installation TCP/IP LPD or Port9100 Environments265 266 USB Port USB Port Communication Setup USB Port InstallationUSB Port Communication Setup USB Port EnvironmentAuto Eject Time Adobe Communication Protocol IPP Internet Printing Protocol IPP EnvironmentIPP Installation 272 Computer Setup Test PrintPrinter Environment Settings 274 Scan to E-mail Mail Print Mail Notification Service Mail OverviewNotify Job End by E-mail Mail Environments Mail InstallationCorrespondent Specifications System Requirements278 Mail Setting Setup Test Mail Scan to E-mail281 Mail Environment Settings 282 Scanning Overview Scanning with the machineData to Set Up E-mail Install Comments Requirement Scan to E-mail SetupPrerequisites for Scan to E-mail Setup Scanning ProcessProcedure for Scan to E-mail Setup Prerequisites for Scan to Mailbox Setup Scan to Mailbox SetupScan to E-mail Troubleshooting Symptom Possible Cause Resolution/ValidationData to Set Up Scan to Install Comments Mailbox Requirement Network Scanning Setup Prerequisites for Network Scanning SetupScan to Home Setup Procedure for Network Scanning SetupPrerequisites for Scan to Home Setup Procedures for Scan to Home SetupAt Your Workstation Scan to PC Setup FTP Prerequisites for Scan to PC Setup FTPData to Set Up Scan to PC Install Comments Scan to PC Setup SMB Procedure for Scan to PC Setup FTPPrerequisites for Scan to PC Setup SMB Job Flow Service Setup Procedure for Scan to PC Setup SMB294 Internet Fax Internet Fax OverviewInternet Fax Installation Internet Fax EnvironmentsTest Internet Fax Internet Fax Installation 298 Test Internet Fax 300 Server Fax Overview Server Fax EnvironmentsFax Server Installation and Configuration Server Fax InstallationFax Server Installation and Configuration Test Server Fax TransmissionMachine Configuration Test Server Fax Transmission Types of Encryption/Digital Signature Services Available Security Encryption/Digital SignatureConfiguration on the Machine Configuration of Https SSL/TLS Communication EncryptionInstallation Overview Mail Encryption/Digital SignatureConfiguring Certificates with CentreWare Internet Services Configuration on a ComputerConfiguration of E-mail Encryption/Digital Signature Page No settings are required on a recipient computer Supported E-mail Applications 312 Configuration of IPsec To enable IPsec314 Overview of Authentication Users Controlled by AuthenticationAuthenticated Users with Account Administrator Privileges Types of AuthenticationAuthenticated Users with System Administrator Privileges Unauthenticated UsersFunctions Controlled by Authentication Local AccessXerox Secure Access Authentication for Job Flow Sheets and Mailboxes Remote AccessCentreWare Internet Services Generally Shared Job Flow Sheet System Administrator Shared Job Flow SheetJob Flow Sheet Types Mailbox Job Flow SheetWhen the Authentication Feature is Not Enabled Created using Create Mailbox on the Setup screenCreated using Create Job Flow Sheet on the Setup screen When the Authentication Feature is Enabled System Administrator Shared Mailbox Authenticated Users Job Flow OperationsSystem Administrator Job Flow Operations Types of MailboxesGeneral Users System Administrator Mailbox Personal MailboxOperations Personal GenerallyOwner Other Authenticated Users Mailbox Operations System Administrator Mailbox OperationsLinking Job Flow Sheets to Mailboxes JobGeneral Users Mailbox System Administrator Job Flow Job Flow Shared byOwner Other Trator Overview of Account Administration Types of Account AdministrationManagement Features and Services Per Account Restricted UseAccount AccountingService Accounting Restrictions on Use CorrespondingLimit Jobs that Can be Managed for Each Service Account Manageable JobsItems Account User Jobs Manageable ItemsAccount Services Information Document Manageable ItemsScan Installation Checklist Xerox Standard AccountingOverview Creating a Group Account Enabling Xerox Standard Accounting from Internet ServicesCreating a User Account and Setting Usage Limits At Your ComputerTo Reset User Limits Maximum Usage Limits and Resetting Individual Usage LimitsUsing XSA at the machine At the MachineResetting Usage Data Printing a Usage ReportEnabling XSA in your Print Drivers Configuring 802.1x with CentreWare Internet Services 802.1x AuthenticationTo Restore Settings or Clone Settings to another Machine To make a Back-up fileLocal Machine Authentication Setup PreparationsRemote Authentication Setup Configuring Remote Authentication for Kerberos Windows Configuring Remote Authentication for Kerberos SolarisConfiguring Remote Authentication for SMB Configuring Remote Authentication for LdapLdap User Mappings Ldap AuthenticationLdap Group Access Custom FiltersNetwork Authentication Setup Enabling Network AuthenticationInformation Checklist Xerox Secure Access SetupSecure Access and Accounting Enabling the Accounting Option in Workstation Print DriversEnabling Specific Xerox Secure Access Settings Adding the Secure Access to the Server Using Secure Access348 Problem Solving Fault Clearance ProcedurePaper Jams 351 352 Paper Jams in Cover a Green Lever A1Green Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover EPaper Jams in the High Capacity Tandem Tray Optional TrayPaper Jams in the High Capacity Feeder Optional Paper Jams in Tray 5 BypassPaper Jams in the Duplex Module Cover D Optional At the Exit of TrayUnder the Top Cover of Tray Integrated Office Finisher Top Cover Paper Jams in the Integrated Office Finisher OptionalPaper Jams in the Office Finisher LX Optional Office Finisher LX Top CoverOffice Finisher LX Transport Cover F Document Jams Stapler Faults Staple Jams in the Integrated Office Finisher Optional Staple Jams in the Office Finisher LX Optional Lever R1365 Common Problems Symptom RecommendationSymptom Recommendation 368 Symptom Recommendation Network-related Problems Problem Solving ProcedureTroubleshooting When printing fails Cause Confirmation Method Action When the document cannot be deleted from the printer windowCause Confirmation Method Action Client settings Other Problem ActionMachine settings When the machine is switched offWhen printing Printing using an SMB environmentAuthentication using SMB When printing fails NetWareCause Confirmation Method Action When there is no notification of error Unix 378 TCP/IP This section explains the restrictions for TCP/IP Problem Cause Action EtherTalkZone Name BonjourName Change Rules Bonjour operating environmentCentreWare Internet Services Problem Confirmation Method ActionScanning Services Using Tiff files When retrieving a document from a mailboxWhen polling from another fax machine Network access in an SMB environmentMail Services Internet/Intranet Connection Problem Action When you cannot connect to a web serverInternet/Intranet connections IPv6 Addresses AuthenticationConnection to External Applications Custom Services ScanningFault Codes Code Description and RemedyCode Description and Remedy 392 Code Description and Remedy 394 Code Description and Remedy 396 Code Description and Remedy 398 Code Description and Remedy 400 401 402 Code Description and Remedy 404 Code Description and Remedy 406 Code Description and Remedy 408 Code Description and Remedy 410 Code Description and Remedy 412 Code Description and Remedy 414 Code Description and Remedy 416 Code Description and Remedy 418 Code Description and Remedy 420 Code Description and Remedy 422 Code Description and Remedy 424 Code Description and Remedy 426 Code Description and Remedy Screen Messages Message Description and Remedy429 Problem Solving 430 Specifications Machine SpecificationsDocument Glass First Copy Out TimeWarm-up Time Document FeederPaper Supply Center Tray Paper OutputEnvelope Tray Left Side TrayOffice Finisher LX Electrical SpecificationsPower Consumption FrequencySpecifications for the Fax Service Emulation Parameters PCL EmulationParameter Value 438 439 Machine Software Upgrade Prepare for the UpgradeParameter Item No Value Xerox Extensible Interface Platform Xeip Configuring Xeip 443 Appendix 444 Index Numerics446 447 448 449 450 451 452 453 454