Fault Codes

 

 

 

 

Code

Description and Remedy

 

 

 

 

 

 

 

027-772

An error occurred during communication with the server. Use only ASCII

 

 

characters for the host name in [Machine’s E-mail Address/Host Name]. For

 

 

details, refer to Machine’s E-mail Address/Host Name on page 93. If the

 

 

problem persists, check if the server supports the HELO command.

 

 

 

 

027-773

A timeout error occurred. Wait for a while, and try again.

 

 

 

 

027-774

The e-mail address contains unsupported characters. Use only ASCII

 

 

characters for the address.

 

 

 

 

027-775

Too many addresses were specified. Reduce the number of addresses.

 

 

 

 

027-776

An error occurred during communication with the server. Use only ASCII

 

 

characters for the host name in [Machine’s E-mail Address/Host Name]. For

 

 

details, refer to Machine’s E-mail Address/Host Name on page 93. If the

 

 

problem persists, check if the server supports the EHLO command.

 

 

 

 

027-777

The server does not support SMTP-AUTH. In [SMTP Server Settings], set [E-

 

 

mail Send Authentication] to [Off].

 

 

For details, refer to SMTP Server Settings on page 96.

 

 

 

 

027-778

The server does not support SMTP-AUTH. Check the authentication types

 

 

supported on the server. The machine supports the following authentication

 

 

types: PLAIN (plain text), LOGIN (BASE64), and CRAM-MD5 (challenge-

 

 

response).

 

 

 

 

027-779

The SMTP authentication failed. Check the login name and password required

 

 

for authentication.

 

 

 

 

027-796

The e-mail without an attachment was discarded. The machine is configured to

 

 

print only e-mail attachments. To also have the machine print the body text and

 

 

header of e-mail, change the settings on [Properties] in CentreWare Internet

 

 

Services.

 

 

 

 

027-797

The output destination is not correct. Specify the correct destination, and resend

 

 

the e-mail.

 

 

 

 

033-310

If the machine is equipped with two or more lines, the Fax Billing feature cannot

 

 

be set to ON. Contact the Xerox Welcome Center to disable the Fax Billing

 

 

feature, or to change the machine to the single-line configuration.

 

 

 

 

033-363

A fax error occurred. Switch off the machine, and then switch it on again.

 

 

Contact the Xerox Welcome Center if the problem persists.

 

 

 

 

033-710

The document for polling has been deleted. Store the document again.

 

 

 

 

033-712

The memory is full. Delete unnecessary data.

 

 

 

 

033-713

A fax error occurred. Switch off the machine, and then switch it on again.

 

 

Contact the Xerox Welcome Center if the problem persists.

 

 

 

 

033-716

The mailbox specified from the remote machine does not exist. Register the

 

 

mailbox on the machine.

 

 

 

 

033-717

The mailbox passcode specified on the remote machine is incorrect. Notify the

 

 

correct passcode.

 

 

 

 

033-718

There are no fax documents or no documents for polling in the mailbox specified

 

 

on the remote machine. If required, store documents in the mailbox.

 

 

 

 

033-719

The fax job was cancelled when the machine was switched off and on. Send the

 

 

document again.

 

 

 

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Xerox 5225A, 5230A manual Code Description and Remedy