15 Problem Solving
Code | Description and Remedy |
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There is no telephone line available for manual fax transmission. Wait until the | |
| job in progress is completed, and try again. |
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The destination machine is too busy to accept your fax. Wait a while, and then | |
| try again. |
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A dial control error occurred. Switch off the machine, and then switch it on | |
| again. Contact the Xerox Welcome Center if the problem persists. |
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Manual fax transmission is not available while the machine is in dialing mode. | |
| Wait a while, and then try again. |
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The received document cannot be printed using the paper loaded on the | |
| machine. Try one of the following. |
| • Check that the proper size paper is loaded on the machine. |
| • Check that the trays are correctly installed and detected on the machine. |
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Operation timed out. Perform the operation within the specified time frame. | |
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An error occurred during writing to the | |
| Welcome Center. |
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The G3 DP (Dial Pulse) connection timed out. Switch off the machine, and then | |
| switch it on again. Contact the Xerox Welcome Center if the problem persists. |
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The software needs to be reset. Switch off the machine, and then switch it on | |
| again. Contact the Xerox Welcome Center if the problem persists. |
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Communication failed due to an incorrect fax number. Check the number, and | |
| try again. If a speed dial button was used, check the correct number is |
| registered with the button. |
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An invalid number was specified. Check the destination number, and try again. | |
| Contact the Xerox Welcome Center if the problem persists. |
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Refer to | |
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An internal error occurred. Switch off the machine, and then switch it on again. | |
| Contact the Xerox Welcome Center if the problem persists. |
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The fax number is invalid. Check the number, and try again. | |
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A communication parameter error occurred. Switch off the machine, and then | |
| switch it on again. Contact the Xerox Welcome Center if the problem persists. |
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A parameter error occurred. Switch off the machine, and then switch it on again. | |
| Contact the Xerox Welcome Center if the problem persists. |
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A fax error occurred. Switch off the machine, and then switch it on again. | |
| Contact the Xerox Welcome Center if the problem persists. |
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An error occurred during data write processing. Contact the Xerox Welcome | |
| Center. |
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A fax error occurred. Perform the same operation again. Contact the Xerox | |
| Welcome Center if the problem persists. |
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Unable to communicate due to an incorrect phone number. Check the phone | |
| number, and perform the same operation again. |
| If DP (Dial Pulse) is used for G3, check that "∗" and "#" are not included in the |
| phone number. |
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The other party cancelled the transmission. Ask the other party to check their | |
machine status, and resend the document if necessary. | |
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