User’s Guide
Symptom
Corrective Action
Paper Feeding Problems
Tractors
Verify power plug connection to the printer.
Verify paper tension. Adjust tractors if paper is too tight or too loose causing buckling (See Section 3.3)
Make sure the paper holes are aligned properly in tractors.
Equally space rear paper supports and front paper guides between tractors.
Verify forms are hanging straight down from the tractors and the front of the printer is aligned with the edge of the table top or stand.
Verify that the ribbon guide is fully seated on the printhead.
Verify that there are no twists in the ribbon.
Do not print off the edge of the form or on the paper staples. Verify that the left tractor is positioned to the alignment mark and that the left and right margins are set properly.
Verify form thickness is within the specification.
Verify Heavy Forms feature setting is on (See Sections 3.6
– 3.7).
Reduce print speed (under M2 Forms Control in Setup Mode) and/or move paper to Main paper path on dual path units only.
