User’s Guide
5.4Troubleshooting
NOTE
Please read this section before continuing to symptom analysis.
The following diagnostic tests are used to aid in isolating possible printer malfunctions. These tests will assist the operator in determining printer/host problems. Additional information for printer error recovery is described under Error Messages. For host to printer communication problems, it is suggested that the operator read the Interface Functional Description of this manual prior to symptom analysis. The operator should also be familiar with displaying and setting of printer features. Refer to the chapters on “Features” for this information.
The following section lists symptoms and corrective actions to be performed for each symptom. Prior to starting the symptom analysis, it is suggested that the printer be powered off for approximately 30 seconds and then powered back on. This will clear any possible bad data in memory and reload Profile settings. Verify settings by running the Print Profile diagnostic as described on Pages
In the table, some corrective actions indicate to the operator to check a ‘Feature Value’ to make sure it is set correctly. An incorrect feature value can vary between host systems,
applications, configurations, etc., and may cause the particular symptom. For example:
The operator may need to check the setting of the Parallel Enable/Disable feature found under Menu 6 (Parallel Control) and verify that the Parallel port is Enabled.
