User’s Guide
Symptom
Corrective Action
Carriage Jam | Turn off power, open front Access Cover, and check for |
| foreign objects. |
|
|
| Verify label is not stuck to the ribbon guide. |
|
|
| Verify form thickness setting. |
|
|
No Print | Verify installation of ribbon and ribbon guide. |
|
|
| Run a |
|
|
| Verify form thickness setting as described under the |
| “Form Thickness Adjustment” of this manual. |
|
|
Short Ribbon Life | Inspect failed ribbon. Ribbon should have two distinct |
| wear bands. If only one band is visible, ribbon is |
| defective. |
|
|
| If ribbon fabric shows vertical runs, printhead gap is too |
| small or printhead is damaged. Check print gap and |
| printhead. |
|
|
| Ribbon life can be affected by application. Heavy |
| graphics, barcode and NLQ printing can shorten ribbon |
| life. |
|
|
Prints Garbage | Verify properly selected profile. |
|
|
Parallel | Check interface cable (pin outs), cable connections, or try |
| a new cable. |
|
|
| Verify emulation selected. |
|
|
| Handshaking (Ack and/or Busy), 8th bit control |
|
|
| Reset profile and |
|
|
