Color printing problems
The following table lists common color printing problems and suggested solutions for resolving them.
Color printing problems
Issue | Cause |
| Solution | |
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Printing black instead of color | Grayscale is selected in the |
| Select Color mode instead of | |
| software application or printer |
| Grayscale or Monochrome | |
| driver. |
| mode in the software | |
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| application or printer driver. See | |
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| learn how to print a | |
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| configuration page. | |
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| The correct printer driver is not |
| Select the correct printer driver. | |
| selected in your software |
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| application. |
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| No color appears on the |
| Contact HP support. | |
| configuration page. |
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Incorrect shade | The paper does not meet the |
| See the HP LaserJet Printer | |
| specifications for this printer. |
| Family Print Media Specification | |
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| Guide. | |
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| Go to http://www.hp.com/ | |
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| clj3700 (depending on the | |
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| printer model) for HP LaserJet | |
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| Printer Family Print Media | |
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| Specification Guide ordering | |
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| information. When you connect, | |
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| select Manuals. | |
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| You are operating the printer in |
| Verify that the printer | |
| excessively humid conditions. |
| environment is within humidity | |
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| specifications. | |
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| Calibrate the printer. See Print | |
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| Note | |
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| For more information about | |
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| color quality problems see Print | |
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Missing color | The HP print cartridge is |
| Replace the cartridge. | |
| defective. |
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Inconsistent colors after | Another print cartridge may be |
| Check the supplies gauge on | |
installing a print cartridge | low. |
| the control panel or print a | |
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| supplies status page. See | |
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ENWW | Color printing problems 187 |