Control panel message | Description |
| Recommended action | ||
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13.XX.YY JAM | There is a jam in the duplex path. |
| For the HP Color LaserJet 3700dn and | ||
REMOVE TRAY 2 |
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| 3700dtn printer models only. | ||
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| Press | for help. | ||
alternates with |
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For help press ? |
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| See Clearing paper jams. | |||
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| If the message persists after clearing all | ||
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| pages and exiting Help, contact | ||
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| HP Support. | ||
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| Note |
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| If Jam Recovery: OFF some pages will | ||
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| not be reprinted. | ||
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| pages. |
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13.XX.YY JAM INSIDE | A page is jammed in the lower rear door |
| Press | for help. | |
LOWER REAR DOOR | (rear output bin). |
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alternates with |
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| See Clearing paper jams. | ||
Clear jam then press |
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| If the message persists after clearing all | ||
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| pages and exiting Help, contact | ||
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| HP Support. | ||
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13.XX.YY JAM INSIDE | There is a jam inside the upper rear door, |
| Close the upper rear door. Press for | ||
UPPER REAR DOOR | the upper rear door was opened during |
| help. |
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printing, or the door has been left open |
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alternates with | and a print job was sent to the printer. |
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| See Clearing paper jams. | ||||
Clear jam then press |
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| If the message persists after clearing all | |||
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| pages and exiting Help, contact | ||
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| HP Support. | ||
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13.XX.YY JAM IN | A page is jammed in the multipurpose |
| Press | for help. | |
TRAY 1 | tray. |
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alternates with |
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| See Clearing paper jams. | ||
For help press ? |
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| If the message persists after clearing all | ||
Clear jam then press |
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| pages and exiting Help, contact | ||
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| HP Support. | |||
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| Note |
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| If Jam Recovery: OFF some pages will | ||
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| not be reprinted. | ||
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| pages. |
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144 Chapter 8 Problemsolving | ENWW |