Page
Page
 User Guide
 Copyright and License
 Iii
Hp customer care
Telephone support Online and other support
 HP support and information for Macintosh computers
 Table of contents
 O configuration
 Managing the printer
Vii
 Problemsolving
Viii
 Appendix C Printer specifications
 Glossary Index
 Printer basics
 Setting up the printer
Quick access to printer information
Where to look for more information
User guide links
 Using the printer
 HP color LaserJet 3500n printer
Printer configurations
HP color LaserJet 3500 printer
 HP color LaserJet 3700 printer
HP color LaserJet 3700n printer
 HP color LaserJet 3700dn printer
HP color LaserJet 3700dtn printer
 Memory
Printer features
Features
User interface
 Paper handling
Supported paper weights
Accessories
Sizes
 Supplies
 Back and side view
Walk around
Front view shown with 500-sheet paper feeder
 Operating system JetReady
Printer software
Printer drivers
 Operating system
Software for networks
Additional drivers
PCL
 Linux
HP Web Jetadmin
Utilities
 HP toolbox
 Windows
Network administrator
Other components and utilities
Macintosh OS
 Tray Dimensions Weight or thickness Capacity
Print media specifications
Supported paper weights and sizes
Tray 1 paper sizes1
 Tray 2 paper sizes1
Tray 3 paper sizes1
 216 by 279 mm 60 to 105 g/m
 Control panel
 Control panel buttons and lights
Control panel overview
Control panel buttons
Button name Function
 Display
Control panel indicator lights
Indicator
Button name
 Accessing the control panel from a computer
Printer display
 Ready
Control panel menus
Getting started basics
 Information menu
To access the menus
Menu hierarchy
Paper handling menu
 Manual Feed
Configure device menu
Override A4/LETTER
 Diagnostics menu
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 Information menu
 Menu item Value Description
Weights and sizes for a
Paper handling menu
Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type
 Unit of Measure Dimension Y Dimension
Configure device menu
Default Paper Size Default Custom Paper Size
Printing menu
 Courier Font Regular Dark Wide A4 YES Print PS Errors OFF
Menu item Values
 Print quality menu
 Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is
Guard Fuser
 System setup menu
 See PowerSave time for more information
 See Jam recovery for more information
See Auto continue for more information
 Resets menu
Menu
 None
 Diagnostics menu
 To set use requested tray
Changing printer control panel configuration settings
Tray behavior options use requested tray and manually feed
To set manually feed prompt
 To disable or enable PowerSave
PowerSave time
To set PowerSave time
 To set the personality
Display brightness
To set the display brightness
 To set the auto continue
Auto continue
To set the clearable warnings
 Supplies low
Jam recovery
To set jam recovery response
To set supplies low reporting
 Language
To select language
 Using the printer control panel in shared environments
 Configuration
 USB port connection
USB configuration
Connecting the USB cable
 Parallel port connection
 HP Jetdirect print servers
Available enhanced I/O interfaces
 AppleTalk networks
NetWare networks
Windows and Windows NT networks
UNIX/Linux networks
 Configuring TCP/IP parameters using Bootp or Dhcp
Network configuration
Configuring TCP/IP parameters
 Setting an IP address
Setting the subnet mask
 To select Config Method
Setting the default gateway
To select Configure Device
To highlight Manual Settings
 Setting the syslog server
 Setting the idle timeout
Setting the link speed
 Disabling network protocols optional
To disable IPX/SPX
To disable AppleTalk
 To disable DLC/LLC
 Printing tasks
 Type and Size
Controlling print jobs
Source
 Operating System Temporary change settings For print jobs
Priority for print settings
Gaining access to printer driver settings
Permanently change default settings1
 Change settings that you want
 Paper that can damage the printer
Selecting paper
Paper to avoid
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 Configuring type
Configuring trays
Configuring size
 Unit of measure
Dimension
Tray 1 custom paper
 Printing from Tray 1 multipurpose tray
 Loading paper into Tray
 First
 Printing envelopes from Tray
To load envelopes into Tray
 Printing envelopes
 Printing from Tray 2 and Tray
Address type Left margin Top margin
 To avoid jams, never add or remove a tray during printing
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 Loading paper into Tray
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 Glossy paper
Printing on special media
Transparencies
Colored paper
 Labels
Heavy paper
 Recycled paper
HP LaserJet Tough paper
Preprinted forms and letterhead
 Automatic 2-sided printing available for the hp color
Control panel settings for automatic 2-sided printing
Sided duplex printing
LaserJet 3700dn and 3700dtn printers
 Options for binding 2-sided printing jobs
Manual 2-sided printing
 To manually print on two sides duplex
On the Finishing tab, select Print on Both Sides Manually
 If prompted by a message at the control panel, press
 Printing on custom-size paper
Special printing situations
Printing a different first
Stopping a print request
 To stop the current print job using the software application
 Managing memory hp color LaserJet 3700 series printer only
 Managing the printer
 To select Print Menu MAP
Printer information pages
Menu map
 Supplies status
Configuration
Press to select Print Configuration
To print the supplies status
 Demo
Press to select Print File Directory
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 To access the embedded Web server using a network
Connection
 Settings tab
Information tab
 Networking tab
Other links
 Supported browsers
Using the hp toolbox
Supported operating systems
To view hp toolbox
 Status tab
Troubleshooting tab
HP toolbox sections
Alerts tab
 Set up e-mail alerts
Advanced Printer Settings window
Set up status alerts
Administrative settings
 Information tab
Settings tab
HP toolbox links
Network tab
 Color
 Paper selection
Using color
HP ImageREt
Standard red-green-blue sRGB
 Cmyk ink set emulation PostScript only
 Print in Grayscale
Automatic or manual color adjustment
Managing color
Manual color options
 Managing color
 Matching colors
 Maintenance
105
 Managing supplies
Supplies life
 Cartridge Replace Color
Checking the print cartridge life
Press to highlight Print Supplies Status
75,000 pages Months
 Print cartridge storage
Using the hp toolbox
Using HP Web Jetadmin
HP print cartridges
 Print cartridge authentication
HP fraud hotline
 Locating supplies and parts
Supply replacement guidelines
Replacing supplies and parts
Changing print cartridges
 To change the print cartridge
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 Replacing the transfer kit
 To replace the transfer unit
 Recycle
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 To reset the transfer unit count
Replacing the fuser and pickup roller
 To replace the fuser
 Recycle
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 To replace the pickup roller
 Remove the new pickup roller from the bag
 To reset the fuser count
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 Cleaning the printer
To clean the printer using the printer control panel
 Software Information location
Configuring e-mail alerts
See Using the embedded Web server hp color
LaserJet 3700 series printer only for general
 Problemsolving
129
 Basic troubleshooting checklist
Factors affecting printer performance
 Control panel message types
Error messages
Critical error messages
Status messages
 Control panel messages
Control panel messages
 Flash Device Failure
Cleaning Data Received
Do not Power OFF Flash File Operation Failed
Flash File System is Full
 Flash is Write Protected
Install Color Cartridge
Install Fuser
Genuine HP Supplies Designed for Prod
 Load Tray X Type Size
Install Transfer Unit
Do not Power OFF
Manually Feed Output Stack
 Order Color Cartridge
NON HP Supply Detected
NON HP Supply USE
Order Fuser KIT
 Order Transfer KIT
Configuration
Order Supplies
Demo
 Menu MAP
Intermittent Mode
Font List
Registration
 RAM Disk Device Failure
Do not Power OFF RAM Disk File Operation Failed
Ready To clear press Diagnostics mode
RAM Disk File System is Full
 Remove AT Least ONE Print Cartridge
Reload Tray X Trnsprncy Size
Remove ALL Print Cartridges
Replace Color Cartridge
 Replace Supplies
Replace Transfer KIT
 USE Tray X Type Size
Unauthorized Supply in USE
Unsupported Data on FS Dimm in Slot
 YY Cartridges not Engaged
Memory Error
Unauthorized Supply
13.XX.YY Fuser JAM Lower Rear Door
 13.XX.YY JAM in Tray
13.XX.YY JAM Inside Lower Rear Door
13.XX.YY JAM Inside Upper Rear Door
 Parallel I/O Buffer Overflow
Insufficient Memory
Buffer Overflow
Serial I/O Buffer Overflow
 Load Tray X Type Size Unexpected Type in Tray
BAD Serial Transmission
Unexpected Size in Tray
Load Tray Type Size
 To continue turn off then on 52.XY
Printer Error
Xxxx Printer Error
To continue Turn off then on Description
 To continue turn off then on 57.X
ZZ Error Number
55.X
To continue Turn off then on
 No System
Printer Error For help press ?
Storage Error Settings Changed
Permanent Storage Full
 8X.YYYY EIO Error
 Paper jams
Paper jam recovery
To disable paper jam recovery
Paper jam locations shown without optional Tray
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 Common causes of paper jams
Common causes of paper jams
 Common causes of paper jams1
Issue Cause
Solution
 Issue Cause Solution
Common causes of paper jams
 Clearing paper jams
Jam in Tray
 Clearing paper jams
 Jam in Tray 2 or Tray
 Printing on special media for more information
 Jam inside the upper rear door
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 Jam inside the fuser area
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 Jam inside the lower rear door rear output bin
 Jam inside the front door
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 Jam in the duplexer
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 Printer feeds multiple sheets
Paper handling problems
Paper handling problems
Two pages are printed on one piece of paper
 Printer pulls from incorrect tray
Printer feeds incorrect
Size
Exclusively
 Paper does not feed
Automatically
 Paper does not feed from Trays 2
Issue
Cause Solution
 Envelopes jam or will not feed in the printer
Transparencies or glossy paper
Will not feed
 Output is curled or wrinkled
 Printing
See Supported paper weights
Prints on one side even when 2- sided duplex was selected
 Registration
Troubleshooting information pages
Paper path test
 Event log
 No display message Control panel display is hard to read
Printer response problems
Printer response problems
 Printer is on, but nothing prints
Configuration settings
See Changing printer control panel configuration settings
See Control panel messages
 Printer is on but is not receiving data
 Issue
 Printer control panel problems
Printer control panel problems
 Grayscale is selected
Color printing problems
Color printing problems
Driver
 Screen colors
Click Settings
Printed colors do not match
 Incorrect fonts are printed
Incorrect printer output
Incorrect printer output
Erratic, missing characters or
 Guidelines for printing with different fonts
 Software application problems
Software application problems
 Overhead transparency defects
Print quality troubleshooting
Print quality problems associated with paper
 Print quality troubleshooting pages
Print quality problems associated with the environment
Print quality problems associated with paper jams
 Calibrating the printer
 Spare parts and supplies availability
Supplies and accessories
Supplies, accessories, and part numbers
Part Part number Type/size
 Part Part number
 Q2671A Cyan print cartridge for
 Media Specification Guide
 Service and support
Hewlett-Packard limited warranty statement
 Print cartridge limited warranty statement
 Transfer unit and fuser limited warranty statement
 Extended warranty
HP maintenance agreements
On-site service agreements
Next-day on-site service
 Repacking the printer
To repack the printer
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 Physical dimensions
Printer specifications
Specifications information
Electrical specifications
 Activity level Operator 1m Bystander 1m Sound power
Power consumption average, in watts
Operating environment specifications
Acoustic emissions
 For the HP Color LaserJet 3700 series printer
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 Environmental product stewardship program
Regulatory information
FCC regulations
Protecting the environment
 Plastics
Power consumption
Paper use
HP LaserJet printing supplies
 Material Safety Data Sheet Msds For more information
Material restrictions
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 Safety
Declaration of Conformities
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 March
 Canadian DOC regulations
Safety statements
Laser safety
EMI statement Korea Vcci statement Japan
 Laser statement for Finland
Luokan 1 laserlaite
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 Print server cards
Printing a configuration
Working with memory
Printer memory
 Installing memory and font DIMMs
To install memory and font DIMMs
 Installing memory and font DIMMs
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 Enabling memory
To enable memory for Windows
To enable fonts from the PCL 6 printer driver for Windows
Enabling the language font Dimm
 Checking Dimm installation
To check Dimm installation
 To install an HP Jetdirect print server card
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 Bootp
Glossary
 IPX/SPX
 PJL
 TCP/IP
 Symbols/Numerics
Index
 Language
 Troubleshooting
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Page
 Q1321-90901