Issue | Cause | Solution |
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Transparencies or glossy paper | Unsupported transparencies | Use transparencies designed |
will not feed | may have been loaded. | for HP Color LaserJet printers. |
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| The correct paper type is not | Verify that the correct paper |
| specified in the software or | type is selected in the software |
| printer driver. | or printer driver. |
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| The tray is overfilled. | Remove excess paper from the |
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| tray. Make sure the paper does |
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| not exceed the maximum stack |
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| height indicator mark in Trays 2 |
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| or 3. Do not exceed the |
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| maximum stack height for |
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| Tray 1. |
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| Paper in another tray is the | Make sure that the tray |
| same size as the | containing the transparencies or |
| transparencies, and the printer | glossy paper is selected in the |
| is defaulting to the other tray. | software application or printer |
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| driver. Use the printer control |
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| panel to configure the tray to |
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| the paper type loaded. |
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| The tray containing the | Make sure that the tray |
| transparencies or glossy paper | containing the transparencies or |
| is not configured correctly for | glossy paper is selected in the |
| type. | software application or printer |
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| driver. Use the printer control |
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| panel to configure the tray to |
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| the paper type loaded. See |
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| |
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Envelopes jam or will not feed | Envelopes are loaded in an | Load envelopes into Tray 1. |
in the printer | unsupported tray. Only Tray 1 |
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| can feed envelopes. |
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| Envelopes are curled or | Try using different envelopes. |
| damaged. | Store envelopes in a controlled |
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| environment. See Envelopes for |
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| more information. |
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| Envelopes are sealing because | Try using different envelopes. |
| the moisture content is too high. | Store envelopes in a controlled |
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| environment. |
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| Envelope orientation is | Verify that the envelope is |
| incorrect. | loaded correctly. See |
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| |
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| This printer does not support | |
| the envelopes being used. | and sizes or the HP LaserJet |
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| Printer Family Print Media |
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| Specification Guide. |
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| Tray 1 is configured for a size | Configure Tray 1 size for |
| other than envelopes. | envelopes. |
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ENWW | Paper handling problems 177 |