Transparencies or glossy paper, Will not feed

Issue	Cause
Transparencies or glossy paper	Unsupported transparencies
will not feed	may have been loaded.
	The correct paper type is not
	specified in the software or
	printer driver.
	The tray is overfilled.

Paper in another tray is the same size as the transparencies, and the printer is defaulting to the other tray.

The tray containing the transparencies or glossy paper is not configured correctly for type.

Solution

Use transparencies designed for HP Color LaserJet printers.

Verify that the correct paper type is selected in the software or printer driver.

Remove excess paper from the tray. Make sure the paper does not exceed the maximum stack height indicator mark in Trays 2 or 3. Do not exceed the maximum stack height for Tray 1.

Make sure that the tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the paper type loaded.

Envelopes jam or will not feed in the printer

Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes.

Envelopes are curled or damaged.

Load envelopes into Tray 1.

Try using different envelopes. Store envelopes in a controlled environment. See Envelopes for more information.

Envelopes are sealing because the moisture content is too high.

Envelope orientation is incorrect.

This printer does not support the envelopes being used.

Try using different envelopes. Store envelopes in a controlled environment.

Verify that the envelope is loaded correctly. See Configuring trays.

See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Specification Guide.

Tray 1 is configured for a size other than envelopes.

Configure Tray 1 size for envelopes.

ENWW	Paper handling problems 177

3700, 3500 specifications

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HP 3500, 3700 manual Transparencies or glossy paper, Will not feed

Models: 3700 3500

Issue