Issue

Cause

Printer feeds incorrect page

The correct size paper is not

size

loaded in the tray.

 

The correct size paper is not

 

selected in the software

 

application or printer driver.

The correct size paper for Tray 1 is not selected in the printer control panel.

The paper size is not configured correctly for the tray.

Solution

Load the correct size paper in the tray.

Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.

From the control panel, select the correct size paper for Tray 1.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Printer pulls from incorrect tray

You are using a driver for a

 

different printer.

Use a driver for this printer.

The specified tray is empty.

Load paper in the specified tray.

Tray behavior for the requested

Change the setting to

tray is set to FIRST in the

EXCLUSIVELY.

system setup submenu of the

 

Configure Device menu.

 

The paper size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.

Load paper in the requested tray.

or

Change the setting from EXCLUSIVELY to FIRST in the Configuration Menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray.

174 Chapter 8 Problemsolving

ENWW

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HP 3700, 3500 manual Printer feeds incorrect, Size, Printer pulls from incorrect tray, Exclusively
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3700, 3500 specifications

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