Issue | Cause | Solution |
|
|
|
Printer feeds incorrect page | The correct size paper is not | Load the correct size paper in |
size | loaded in the tray. | the tray. |
|
|
|
| The correct size paper is not | Confirm that the settings in the |
| selected in the software | application and printer driver |
| application or printer driver. | are appropriate, since the |
|
| application settings override the |
|
| printer driver and control panel |
|
| settings, and the printer driver |
|
| settings override the control |
|
| panel settings. |
|
|
|
| The correct size paper for | From the control panel, select |
| Tray 1 is not selected in the | the correct size paper for |
| printer control panel. | Tray 1. |
|
|
|
| The paper size is not configured | Print a configuration page or |
| correctly for the tray. | use the control panel to |
|
| determine the paper size for |
|
| which the tray is configured. |
|
|
|
Printer pulls from incorrect tray | You are using a driver for a | Use a driver for this printer. |
| different printer. |
|
|
|
|
| The specified tray is empty. | Load paper in the specified tray. |
|
|
|
| Tray behavior for the requested | Change the setting to |
| tray is set to FIRST in the | EXCLUSIVELY. |
| system setup submenu of the |
|
| Configure Device menu. |
|
|
|
|
| The paper size is not configured | Print a configuration page or |
| correctly for the tray. | use the control panel to |
|
| determine the paper size for |
|
| which the tray is configured. |
|
|
|
| The USE REQUESTED TRAY | Load paper in the requested |
| setting in the printer control | tray. |
| panel is set to EXCLUSIVELY, | or |
| and the requested tray is empty. | |
| The printer will not use another | Change the setting from |
| tray. | EXCLUSIVELY to FIRST in the |
|
| Configuration Menu. This will |
|
| allow the printer to use the |
|
| paper in other trays if no paper |
|
| is loaded in the specified tray. |
|
|
|
174 Chapter 8 Problemsolving | ENWW |