Issue

Cause

 

Solution

 

 

 

 

 

Common causes of paper jams1

Paper does not meet HP-

 

Use only paper that meets

 

recommended paper

 

HP specifications. See

 

specifications.

 

Supported paper weights and

 

 

 

sizes.

 

 

 

 

 

 

A supply item is installed

 

Verify that all print cartridges,

 

incorrectly, causing repeated

 

the transfer unit, and the fuser

 

jams.

 

are correctly installed.

 

 

 

 

 

 

You are reloading paper that

 

Do not use paper that has been

 

has already passed through a

 

previously printed on or copied.

 

printer or copier.

 

 

 

 

 

 

 

 

 

An input tray is loaded

 

Remove any excess paper from

 

incorrectly.

 

the input tray. Be sure that the

 

 

 

paper does not exceed the

 

 

 

maximum stack height mark in

 

 

 

the input tray. See Configuring

 

 

 

trays.

 

 

 

 

 

 

Paper is skewed.

 

Input tray guides are not

 

 

 

adjusted correctly. Adjust input

 

 

 

tray guides so they hold paper

 

 

 

firmly in place without bending

 

 

 

it.

 

 

 

 

 

 

Paper is binding or sticking

 

Remove paper, flex it, rotate it

 

together.

 

180 degrees, or flip it over.

 

 

 

Reload paper into the input tray.

 

 

 

 

 

 

 

 

Note

 

 

 

Do not fan paper. Fanning can

 

 

 

create static electricity, which

 

 

 

can cause paper to stick

 

 

 

together.

 

 

 

 

 

 

Paper is removed before it

 

Reset the printer. Wait until the

 

settles into the output bin.

 

page completely settles in the

 

 

 

output bin before removing it.

 

 

 

 

 

When duplexing, the paper is

 

Reset the printer and print the

 

removed before the second side

 

document again. Wait until the

 

of the document is printed.

 

page completely settles in the

 

 

 

output bin before removing it.

 

 

 

 

 

Paper is in poor condition.

 

Replace the paper.

 

 

 

 

 

Paper is not picked up by the

 

Remove the top sheet of paper.

 

internal rollers from Tray 2 or

 

If the paper is heavier than 163

 

Tray 3.

 

g/m2 (43 lb), it may not be

 

 

 

picked from the tray.

 

 

 

 

 

Paper has rough or jagged

 

Replace the paper.

 

edges.

 

 

 

 

 

 

 

 

Paper is perforated or

 

This paper does not separate

 

embossed.

 

easily. You might need to feed

 

 

 

single sheets from Tray 1.

 

 

 

 

 

154 Chapter 8 Problemsolving

ENWW