Issue | Cause |
| Solution | |
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Common causes of paper jams1 | Paper does not meet HP- |
| Use only paper that meets | |
| recommended paper |
| HP specifications. See | |
| specifications. |
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| A supply item is installed |
| Verify that all print cartridges, | |
| incorrectly, causing repeated |
| the transfer unit, and the fuser | |
| jams. |
| are correctly installed. | |
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| You are reloading paper that |
| Do not use paper that has been | |
| has already passed through a |
| previously printed on or copied. | |
| printer or copier. |
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| An input tray is loaded |
| Remove any excess paper from | |
| incorrectly. |
| the input tray. Be sure that the | |
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| paper does not exceed the | |
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| maximum stack height mark in | |
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| the input tray. See Configuring | |
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| Paper is skewed. |
| Input tray guides are not | |
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| adjusted correctly. Adjust input | |
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| tray guides so they hold paper | |
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| firmly in place without bending | |
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| it. | |
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| Paper is binding or sticking |
| Remove paper, flex it, rotate it | |
| together. |
| 180 degrees, or flip it over. | |
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| Reload paper into the input tray. | |
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| Note | |
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| Do not fan paper. Fanning can | |
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| create static electricity, which | |
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| can cause paper to stick | |
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| together. | |
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| Paper is removed before it |
| Reset the printer. Wait until the | |
| settles into the output bin. |
| page completely settles in the | |
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| output bin before removing it. | |
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| When duplexing, the paper is |
| Reset the printer and print the | |
| removed before the second side |
| document again. Wait until the | |
| of the document is printed. |
| page completely settles in the | |
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| output bin before removing it. | |
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| Paper is in poor condition. |
| Replace the paper. | |
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| Paper is not picked up by the |
| Remove the top sheet of paper. | |
| internal rollers from Tray 2 or |
| If the paper is heavier than 163 | |
| Tray 3. |
| g/m2 (43 lb), it may not be | |
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| picked from the tray. | |
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| Paper has rough or jagged |
| Replace the paper. | |
| edges. |
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| Paper is perforated or |
| This paper does not separate | |
| embossed. |
| easily. You might need to feed | |
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| single sheets from Tray 1. | |
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154 Chapter 8 Problemsolving | ENWW |