Software application problems

The following table lists common software application problems and suggested solutions for resolving them.

Software application problems

Issue

Unable to change system selections through software

Unable to select a font from the software

Unable to select colors from the software

Printer driver does not recognize Tray 3 or the duplex printing accessory

Cause

System software changes are locked out by the printer control panel.

The software application does not support system changes.

The correct printer driver is not loaded.

The correct application driver is not loaded.

The font is not available to the software application.

The software application does not support color.

Color mode is not selected in the software application or printer driver.

The correct printer driver is not loaded.

The printer driver has not been configured to recognize Tray 3 or the duplex printing accessory.

The accessory may not be installed.

Solution

Contact the network administrator.

See the software application documentation.

Load the correct printer driver.

Load the correct application driver.

See the software application documentation.

See the documentation for the software application.

Select Color mode instead of Grayscale or Monochrome mode.

Load the correct printer driver.

See the printer driver's online Help for instructions on how to configure the driver to recognize printer accessories.

Verify that the accessory is properly installed.

ENWW

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HP 3500, 3700 manual Software application problems
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3700, 3500 specifications

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