Issue | Cause | Solution |
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|
Output is curled or wrinkled | Paper does not meet the | Use only paper that meets the |
| specifications for this printer. | HP paper specifications for this |
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| printer. See Supported paper |
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| |
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|
| Paper is damaged or in poor | Remove paper from the tray |
| condition. | and load paper that is in good |
|
| condition. |
|
|
|
| Printer is operating in an | Verify that the printing |
| excessively humid environment. | environment is within humidity |
|
| specifications. |
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|
|
| You are printing large, solid- | Large, |
| filled areas. | cause excessive curl. Try using |
|
| a different pattern. |
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|
|
| Paper used was not stored | Remove paper and replace it |
| correctly and may have | with paper from a fresh, |
| absorbed moisture. | unopened package. |
|
|
|
| Paper has poorly cut edges. | Remove paper, flex it, rotate it |
|
| 180 degrees or turn it over, and |
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| then reload it into the tray. Do |
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| not fan paper. If the problem |
|
| persists, replace the paper. |
|
|
|
| Lower rear door (rear output | Fully extend the lower rear door |
| bin) was not fully extended. | (rear output bin). |
|
|
|
| The specific paper type was not | Configure the software for the |
| configured for the tray or | paper (see the software |
| selected in the software. | documentation). Configure the |
|
| tray for the paper. See |
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| |
|
|
|
| Paper was used previously. | Do not reuse paper. |
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|
|
178 Chapter 8 Problemsolving | ENWW |